how to fix blackboard collaborate screen issues

Refer to the Blackboard Collaborate troubleshooting page that will help with browser permissions for your browser. Try switching web browsers, preferably to Chrome or Firefox. Try rebooting your computer, as sometimes other applications will lock the microphone, and rebooting your computer should fix this.

Full Answer

How do I fix screen share issues with Blackboard Collaborate?

Restart and Re-Join. If you cannot connect, have a poor connection, or make any changes suggested below: Leave the Collaborate session. Close the browser you were using to connect to Collaborate (the entire browser and not just the browser tab). Wait a couple of minutes and re-open the browser and re-join Collaborate.

What is the recommended web browser for Blackboard Collaborate Ultra?

Clearing the browser cache allows Collaborate to download the necessary components again to run a session. This can fix certain connection issues and some visual issues with the interface. Give your browser permission to access your device microphone and camera. If the problem continues, collect as much detail as you can about the issue. Contact your institution support …

What do I do if I have connection issues with collaborate?

Mar 10, 2020 · Select the Apple menu on the top left corner of your screen. This will open a menu. From the menu select System Preferences. This will open your system preferences. Select Security and Privacy. This will open your Security & Privacy settings. Click on the Privacy tab and scroll down to Screen Recording. Check the box next to your preferred browser(s) in order to …

How do I contact blackboard technical support?

Apr 23, 2020 · Restart and re-join. If you cannot connect, have a poor connection, or make any changes suggested below : Leave the Collaborate session. Close the browser you were using to connect to Collaborate (the entire browser and not just the browser tab). Wait a couple of minutes and re-open the browser and re-join Collaborate.

How do I fix Blackboard Collaborate?

Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021

Why is my video not working on Blackboard Collaborate?

If you are having issues with your audio or video, please check your session and browser settings. Try the audio and video set up again. ... Only use up-to-date internet browsers that are supported by Blackboard Collaborate. Use video during the session only when necessary.

How do I change the view on Blackboard Collaborate?

Anyone accessing a Collaborate session can make use of the new Gallery view, which enables you to see up to 25 participant videos on screen. Click on the View icon (four squares) top right to switch between views.Apr 9, 2021

Why can't I share my screen on Blackboard?

Click on the Privacy Tab and locate Screen Sharing on the left. Check the checkbox to allow Google Chrome or Firefox to share your screen. More information about this issue can be found at this link. You may need to reload your Collaborate session for the change to take effect.Sep 12, 2020

Why is Blackboard Collaborate not working on my Mac?

If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.

Why is blackboard not working on Mac?

The problem occurs when you are using Safari on a Mac computer. You are able to login to myCommNet but when you click the link to Blackboard it requires an additional login. This is usually due to the browser not accepting cookies. You could workaround this by using a different browser such as Chrome.

Why is my screen green on Blackboard Collaborate?

Collaborate participants will see a black or green screen when the moderator tries to application share Apple's Keynote on their Mac. KeyNote has permissions that need to be enabled to allow it to be shared.Aug 11, 2020

How do I see all screens on Blackboard Collaborate?

Open the Collaborate panel. Open the Session menu. Switch to the follow-the-speaker view. Switch to the grid view.

Does Blackboard Collaborate have gallery view?

Video: Gallery View in Blackboard Collaborate introduces Collaborate's Gallery view.

How do I enable screen sharing on blackboard?

From a Chrome browser, open the Collaborate panel and select the Share Content tab. Select Share Application/Screen. Select the Chrome Tab option. If you are on Windows, you can also select Entire Screen.

Why can't I share my screen on collaborate Ultra?

Applications need to be open to share them. If the application isn't open, it won't appear as an option to share. Go to the Share Application/Screen button. Spacebar or select Share Application/Screen button to open an operating systems dialog window or Share Application/Screen panel in Collaborate.

How do I share screen on Blackboard Collaborate Mac?

Click on the Privacy tab and scroll down to Screen Recording. Check the box next to your preferred browser(s) in order to allow the browser to share and record your screen. You will then be prompted to restart your browser.Mar 10, 2020

What you can try to fix the issue

Use the Chat Support feature in My Settings. The chatbot is always on and responds to commonly asked Collaborate questions and issues.

Collect as much detail as you can

It's best practice to collect as much detail as you can about your issue. Detail helps your institution support team resolve the issue quicker.

Report an issue

When you report an issue, it does not generate a support case with Blackboard.

In Session Support

Blackboard has introduced a new automated chatbot designed to help you troubleshoot common issues while still in your session. You can access the chat support by clicking on the Settings button in the Collaborate Panel.

Accessing Collaborate Ultra

If you are trying to connect to a session and, instead of loading, you see a spinning purple wheel, check your cookie settings.

General Collaborate Ultra Troubleshooting

For the best experience, make sure that you are using Google Chrome, as it is the most compatible with Collaborate Ultra.

Audio and Video Issues

Are you unable to hear the speaker or are people unable to hear you? Is your video not turning on or showing a blank screen?

Application Sharing Issues

Are you having trouble sharing content with your participants? Are you getting a message saying that the application sharing is starting but it does not start sharing?

Live session in progress

From in the session, open the Session menu and select Report an issue.

Past sessions that are over

Managers can download the Attendance report. The report contains the Session ID and Session Instance ID values under the SessionIdentifier and SessionInstanceIdentifier columns.

Session recordings

Managers can download the Recording report. The report contains the Session ID and Session Instance ID values under the SessionIdentifier and SessionInstanceIdentifier columns.