blackboard troubleshooting

by Pauline Ullrich 8 min read

Why is my Blackboard not working?

Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.

How do you troubleshoot Blackboard Collaborate?

Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021

Why is Blackboard not working on Safari?

The problem occurs when you are using Safari on a Mac computer. You are able to login to myCommNet but when you click the link to Blackboard it requires an additional login. This is usually due to the browser not accepting cookies. You could workaround this by using a different browser such as Chrome.

Why does my Blackboard keep reloading?

Disable AdBlockers and extensions, refresh your Collaborate Ultra session. … Try clearing web browser cache and restarting the session.May 22, 2021

How do I improve my Blackboard connection?

Best practices for best experience Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.

Why can't I log into Blackboard?

Important: If you are unable to log in to Blackboard this could be for one of the following reasons: The username or password has been typed incorrectly. [Please check you are typing the correct username and password. Check whether Caps Lock is on or off ].Aug 29, 2018

Does Blackboard work with Safari?

A variety of modern operating systems including common desktop, tablet, and handheld devices like Windows 10, Apple OS X, IOS and Android. Blackboard maintains a complete list of tested operating systems. Note: Windows XP is NOT supported!

Does Blackboard work on IPAD?

The Blackboard mobile app for students is designed especially for students to view content and participate in courses content and organizations on a variety of devices including iOS® and Android™ devices. Blackboard Mobile Learn is supported on iOS 9.0+, Android 4.2+ and Windows 10+.Dec 6, 2021

Does Blackboard work on IPAD Safari?

Hi there ashtanfromcolumbia, Being able to use Blackboard is definitely important. We see you're able to access it using Google Chrome, but not with Safari.Dec 9, 2020

How do I refresh Blackboard?

You can manually trigger ETL_REFRESHDATA within Blackboard Learn. Go to System Admin > System Reporting > Refresh Report Data. Select Refresh Activity Report Data to run the ETL_AA process, or Refresh Non Activity Report Data to run the ETL_NON_AA process.

Why can't I upload files to Blackboard?

There are problems with adding attachments to student email or uploading files in Blackboard with the internet browsers Edge, Internet Explorer, and Safari. Files may not upload/attach or may be blank, completely empty. We recommend using Chrome or Firefox. Do not use Edge, Safari or Internet Explorer.Feb 9, 2021

Why is Blackboard account locked?

User accounts are locked by multiple incorrect sign in attempts. You can set accounts to automatically unlock after the amount of time you set. From Site Manager select USERS & GROUPS. Select Settings.