Make sure that cookies from third parties are allowed. Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard, please check your browser settings to make sure you allow third party cookies.
Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.
Most problems in Blackboard arise from incompatibility issues with your browser or software on your computer....Operating System and Browser Compatibility.Web BrowsersChrome (Stable Channel)XP (32-bit)CompatibleVista (32-bit)CompatibleVista (64-bit)Compatible4 more columns
Disable AdBlockers and extensions, refresh your Collaborate session. If necessary try Chrome in an Incognito window or Firefox in a Private window. Try a different supported web browser. Try clearing web browser cache and restarting the session.Mar 31, 2020
Use the following steps to join a Collaborate session on a computer using Microsoft Windows:Point to Tools and click Blackboard Collaborate to access the Blackboard Collaborate Scheduler Page.Access the Room Details page and click Join Room.
Collaborate Ultra is an interactive and effective teaching tool that is browser-based and does not require users to download a separate launcher which allows users to schedule and record a session right within Blackboard itself! (We recommend using Google Chrome or Mozilla Firefox for the best user experience.)Dec 15, 2020
General Collaborate Ultra Troubleshooting Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021
Select the Start button, then type settings. Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status.
The new Windows 10 browser, Microsoft Edge, is listed as being supported by Blackboard. At this time the GVSU Blackboard Support group recommends Firefox, Chrome or Safari. A list of Blackboard supported browsers can be found here.Jan 1, 2018
Certified browsers and operating systemsBrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+FirefoxWindows 10 & 11, macOS 10.14+Not supportedSafarimacOS 10.14+iOS 14+Microsoft Edge (Chromium)Windows, macOSAndroid, iOS
Chromebooks use the Chrome operating system which is not a supported operating system for Blackboard.Feb 8, 2021