why is my blackboard collaborate not working

Sometimes webcam software can interfere with Bb Collaborate and users may get an error similar to the following: Lately Cyberlink YouCam seems to be a common culprit. It seems that when users click the video button in Blackboard Collaborate the YouCam software also launches, and takes control of the webcam before Bb Collaborate activates.

Full Answer

Why can't I launch my Blackboard Collaborate file?

Dec 08, 2015 · Blackboard collaborate will not connect with windows 10/ edge Hi I have downloaded firefox Mozilla and each time I copy the link to Mozilla - edge takes over- I have set Mozilla as default browser but anything entered into it magically opens an edge page....it is amazing...in settings I have tried to unclick all boxes in the edge ap and it will ...

How do I enable audio and video settings in Blackboard Collaborate?

Windows. Create the file association through your Firefox Options. From the Tools menu, select Options and then the Applications tab. For the Content Type Blackboard Collaborate Session, select Use other... in the Action column. In the Select Helper Application window, select Blackboard Collaborate Launcher.

Why is my webcam not working during a Blackboard Collaborate session?

May 12, 2021 · 1. Audio and Video | Blackboard Help. Or open the Collaborate panel and select My Settings. Select Set Up your Camera and Microphone. Choose the microphone you want to use. Collaborate tells …. 2. Blackboard Collaborate Ultra – Audio/Video Troubleshooting ….

What's wrong with Blackboard Collaborate and Cyberlink YouCam?

May 27, 2021 · Work around when you cannot open an external link in Blackboard. … When you try to open them within Blackboard course site, Blackboard will not allow you to open. … Blackboard course instructors can set the external links to open in a new … 6. Mastering for Blackboard: Assignment links not working

How do I make Blackboard Collaborate work?

Create a Blackboard Collaborate SessionClick Create Session.Type a name for your session.Decide whether you want to enable Guest access by selecting the checkbox. ... Enter the session Start and End in the Event Details area (open-ended sessions can be created by ticking the 'No end' checkbox)More items...

Why is my Blackboard Collaborate Ultra not working?

General Collaborate Ultra Troubleshooting Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021

Why is my Blackboard not loading?

Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.

Why won't Blackboard Collaborate work on my Mac?

If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.

How do I get Blackboard Collaborate to work on my Mac?

If this is your first time using the Blackboard Collaborate Launcher: Download and install the launcher. If you installed Blackboard Collaborate Launcher: Open the meeting. collab file. If you installed the launcher but Blackboard Collaborate prompts you to download it: Select Launch Blackboard Collaborate now.

How do I fix a Blackboard error?

Reload or Hard Refresh the Blackboard Web Page Multiple Times. ... Check the Blackboard Server Status. ... Use a Different Web Browser. ... Clear Your Web Browser's Recent History, Cache and Cookies. ... Sign Out and Sign Back Into Blackboard. ... Avoid Leaving Blackboard Logged In on Your PC.More items...•Oct 24, 2020

Does Blackboard work on Google Chrome?

Go to Original Course View page. Check whether your web browser works well with your version of Blackboard Learn....Supported browsers.Desktop Browser VersionsMobile Browser Base Versions1Chrome87+33+Edge287+46+Firefox78+33+Safari13+ (desktop, Mac OS only)On iOS 12+

What is the recommended browser for Blackboard?

Certified browsers and operating systemsBrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+FirefoxWindows 10 & 11, macOS 10.14+Not supportedSafarimacOS 10.14+iOS 12+Microsoft Edge (Chromium)Windows, macOSAndroid, iOS

What device is not compatible with Blackboard?

2. Google Chrome versions 42+, Mozilla Firefox versions 52+, and Microsoft Edge don't support NPAPI-type plug-ins, including Java plug-ins and many media browser plug-ins. Blackboard doesn't support these browsers for using embedded media types that require third-party NPAPI plug-ins for viewing.

How do I update Blackboard Collaborate?

Get Blackboard Learn updates On the Administrator Panel, under Software Updates, select Blackboard Learn Updates Available. Select Get It Now! to go the Blackboard Learn Downloads page and select the desired update.

How to set time zone on Mac?

It's best to let Mac OSX set the time zone automatically for you: Click the Apple menu > System Preferences, then click Date & Time. You may need to click the padlock icon to make changes. Click Date & Time, then select Set date and time automatically and choose an appropriate server for your region.

Is Collaborate smart?

Collaborate can be quite demanding on your internet connection. Collaborate is smart, and will dynamically adjust your experience to enable you to remain in the session for as long as possible, but follow the steps below to ensure a successful session. Improve your Collaborate experience. If sharing your webcam, turn it off.

In Session Support

Blackboard has introduced a new automated chatbot designed to help you troubleshoot common issues while still in your session. You can access the chat support by clicking on the Settings button in the Collaborate Panel.

Accessing Collaborate Ultra

If you are trying to connect to a session and, instead of loading, you see a spinning purple wheel, check your cookie settings.

General Collaborate Ultra Troubleshooting

For the best experience, make sure that you are using Google Chrome, as it is the most compatible with Collaborate Ultra.

Audio and Video Issues

Are you unable to hear the speaker or are people unable to hear you? Is your video not turning on or showing a blank screen?

Application Sharing Issues

Are you having trouble sharing content with your participants? Are you getting a message saying that the application sharing is starting but it does not start sharing?