Customer service representatives typically do the following:Listen to customers' questions and concerns and provide answers or responses.Provide information about products and services.Take orders, calculate charges, and process billing or payments.Review customer accounts and make changes, if necessary.More items...•Nov 1, 2021
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
They provide all the equipment you will need.
Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.
ContentsListen.Apologise to difficult customers.Handle angry customers by showing empathy.Maintain a calm tone of voice.Use the customer's name.Build and maintain trust.Don't take difficult customers personally.Handle angry customers using positive language.More items...•Jan 30, 2022
We're proud to have been named one of Forbes' top midsized employers! Boca Raton, Fla. - March 1, 2022 - Blackboard, now part of Anthology, was recently named as one of the best midsize companies to work for on Forbes' Best Employers 2022 list. The award is presented by Forbes and Statista...Mar 29, 2022