Help Desk Hours. Monday through Friday, 8:00 a.m. — 8:00 p.m. 919-866-7000. After-hours Support for Students. For assistance on weekends or after 5 p.m., contact Blackboard Student Services helpdesk using the contact information below. Blackboard Student Services. 1-866-471-4252. Website: Blackboard Student Services. Accessibility.
What if I encounter technical issues and do not know how to resolve them? If you experience any difficulty with Blackboard, Banner Web, Office 365, or student email, we offer an online helpdesk to address technical issues you may experience and to provide guidance with usage of these systems. To request assistance, contact the Helpdesk.
If you have a technical problem while taking a test, especially if your instructor created a time limit or only allows you to have only one attempt, you need to immediately report the problem to your instructor. He or she can re-set the attempt for you. (Blackboard Support can only re-set an attempt with the permission of the instructor.)
If you encounter problems with DUO, call 305-284-6565. 5 If Blackboard is unresponsive or not working, contact the Student Technology Help Desk at 305-284-8887 or [email protected], or visit studentsupport.it.miami.edu/sthd. You should now see the Blackboard main menu. 6 2 Visit any website (i.e., google.com or yahoo.com) to verify that you can ...
Run the browser checker to see whether Blackboard Learn supports your browser.
Analytics for Learn delivers reports and visualizations using third-party business intelligence tools from Blackboard partners, specifically Microsoft (Reporting Services) for embedded reports and Pyramid (Pyramid BI Office) for dashboard building. These products have their own commitments to browser support.
Assignments or tests completed on a learning management system like Blackboard can be simple with some preparation and planning. Before you complete your first graded quiz, assignment or test in your Blackboard online course, please read the following tips and change your computer settings if necessary.
Give yourself plenty of time before the graded item is due – don’t wait till the last minute! Leave time for your instructor or the college Help Desk to help if needed.
Use an Updated, Supported Browser: When you log in to your Blackboard account at the beginning of the semester, please take time to click on the “Computer Needs” link at the bottom left of the WGTC landing page.
You should never enter a graded homework or other assignment until you are prepared for the work. Often heartache can be avoided by simply looking carefully in your text and working through problems and questions manually that may be either within the chapter or at the end of each chapter.
Avoid Testing During Your Computer’s Scheduled Software Updates and Virus Scans: If your computer is set to run software updates or virus scans at certain times of the day, avoid testing during these times, or change your computer’s schedule for scans/updates.
If you experience any difficulty with Blackboard, Banner Web, Office 365, or student email, we offer an online helpdesk to address technical issues you may experience and to provide guidance with usage of these systems.
Some instructors like to hide a course - or just specific areas of the course - prior to the semester starting. This prevents the students from seeing 'work in progress' while the instructor is designing or changing the content.
After the last Safari update, it will not allow you to submit work.
Instructors can customize each site and can hide items or put them in places you don't expect. One instructor might hide a feature, like a link to Send E-mail. Another instructor might make Send E-mail into a button on the course menu. Another may delete the option entirely.