what is error code a03 on blackboard

The following are error codes you may encounter when accessing a Blackboard Collaborate Ultra session. An A03 Connection Error typically means that the session was not found, or the token being used is not valid. However, in most cases the participant has been sent a "join" link instead of a "guest" link.

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What does an A03 connection error mean?

Sep 06, 2021 · An A03 Connection Error typically means that the session was not found or the token not valid. In some instances the user may have been sent a “join” link … 4.

What are the error codes for Blackboard Collaborate Ultra?

Jan 22, 2022 · If you are unable to launch Blackboard Collaborate with your .collab file, read … If all other troubleshooting solutions failed, uninstall and reinstall the launcher.

What does J08 error code mean in Blackboard?

Feb 24, 2021 · Failure Code J08. Failure code J08 occurs when features of the Blackboard Collaborate Ultra tool are blocked by the network, or device you are currently using. Participants typically encounter this failure code when trying to join a Blackboard Collaborate Ultra session from a workplace or school network, or when using a workplace, or school ...

What does the error code A01 mean?

Feb 25, 2021 · http://status.blackboard.com; If there are no outages then this could be caused by your network connection. Please review this article and follow the steps within. A03 - Session not found or token invalid. The session URL is invalid. "Uh-Oh! This session does not exist" please contact the moderator to be sure the session has not been deleted. "Uh-Oh!

What is failure code A03?

An A03 Connection Error typically means that the session was not found or the token not valid. In some instances the user may have been sent a "join" link instead of a "guest" link. A join link will have "join" in the URL and cannot be reused.

Why is my Blackboard Collaborate not working?

Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.

Why is my collaborate Ultra not working?

General Collaborate Ultra Troubleshooting Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021

Why is Blackboard not working on Chrome?

Make sure that cookies from third parties are allowed. Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard, please check your browser settings to make sure you allow third party cookies.May 12, 2021

How do I fix Blackboard?

Table of ContentsReload or Hard Refresh the Blackboard Web Page Multiple Times.Check the Blackboard Server Status.Use a Different Web Browser.Clear Your Web Browser's Recent History, Cache and Cookies.Sign Out and Sign Back Into Blackboard.Avoid Leaving Blackboard Logged In on Your PC.More items...•Oct 24, 2020

How do I update Blackboard Collaborate?

Get Blackboard Learn updates On the Administrator Panel, under Software Updates, select Blackboard Learn Updates Available. Select Get It Now! to go the Blackboard Learn Downloads page and select the desired update.

Why is Blackboard Collaborate not working on my Mac?

If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.

How do I enable Blackboard Collaborate Ultra?

If you are using the Blackboard Collaborate Ultra tool, you can add Blackboard Collaborate directly to your course content.From the content area select Tools and More Tools.Select Blackboard Collaborate Ultra. By default the link name is Blackboard Collaborate Ultra. ... Select Submit.

Can I use Blackboard Collaborate without a camera?

Select a Camera If only one video camera is installed on your computer, Blackboard Collaborate automatically uses it when you preview and transmit video. However, if you have more than one video input device on your computer, you can choose which device to use.

What is the recommended browser for Blackboard?

Certified browsers and operating systemsBrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+FirefoxWindows 10 & 11, macOS 10.14+Not supportedSafarimacOS 10.14+iOS 12+Microsoft Edge (Chromium)Windows, macOSAndroid, iOS

Does Blackboard work with Microsoft Edge?

The new Windows 10 browser, Microsoft Edge, is listed as being supported by Blackboard. At this time the GVSU Blackboard Support group recommends Firefox, Chrome or Safari. A list of Blackboard supported browsers can be found here.Jan 1, 2018

Which Internet browser is not recommended for use in Blackboard?

Google Chrome versions 42+, Mozilla Firefox versions 52+, and Microsoft Edge don't support NPAPI-type plug-ins, including Java plug-ins and many media browser plug-ins. Blackboard doesn't support these browsers for using embedded media types that require third-party NPAPI plug-ins for viewing. 3.

How do I fix a connection in Blackboard?

Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.

Why can't I share my screen on collaborate Ultra?

Applications need to be open to share them. If the application isn't open, it won't appear as an option to share. Go to the Share Application/Screen button. Spacebar or select Share Application/Screen button to open an operating systems dialog window or Share Application/Screen panel in Collaborate.

What is failure code A04?

A04 - Session unavailable The URL that the user is trying to use is not available yet because the session is scheduled in the future. Users may receive the session link in advance of the session start time in an email.Feb 25, 2021

How do I get Blackboard Collaborate to work on my Mac?

If this is your first time using the Blackboard Collaborate Launcher: Download and install the launcher. If you installed Blackboard Collaborate Launcher: Open the meeting. collab file. If you installed the launcher but Blackboard Collaborate prompts you to download it: Select Launch Blackboard Collaborate now.

Why can't I connect to Blackboard Collaborate?

Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.

Why is my Blackboard not working?

Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache. ... Safari History and Cache. Google Chrome History and Cache.

Why can't I share my screen on blackboard?

Click on the Privacy Tab and locate Screen Sharing on the left. Check the checkbox to allow Google Chrome or Firefox to share your screen. More information about this issue can be found at this link. You may need to reload your Collaborate session for the change to take effect.Sep 12, 2020

How do I allow screen sharing on Blackboard Collaborate?

Answer Go to the third icon (featuring an arrow) in the Collaborate panel (bottom left of the screen). Select Share Application/Screen. Select Entire Screen. ... If you have multiple screens, select the thumbnail of the screen you wish to share and click the Share button.More items...•Sep 23, 2021

How can I share my screen on blackboard?

From a Chrome browser, open the Collaborate panel and select the Share Content tab. Select Share Application/Screen. Select the Chrome Tab option. If you are on Windows, you can also select Entire Screen.

Why doesn't Blackboard Collaborate work on my Mac?

If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.

Does Blackboard work on Mac?

The Blackboard Collaborate Launcher is a software application for Mac OS X 10.8. 4 and higher. The Launcher provides a convenient and reliable way for you to access your Blackboard Collaborate web conferencing sessions and recordings.

Is there an app for Blackboard Collaborate?

You can launch Blackboard Collaborate Ultra sessions from the Blackboard app if a link is provided within a course. Collaborate is supported on these devices and browsers: ... Android: Chrome browser.

What does WS4000 mean?

M:WS4000 error indicates an authorization token mismatch in cases where a user has been improperly connected to or not completely disconnected from a Collaborate Ultra session when another launch event for the same session is detected using a new authorization token.

How to enable cookies on Chrome?

Enable cookies on Chrome: On your computer, open Chrome. At the top right, click ⋮ icon, then "Settings.”. Under "Privacy and security," click "Site Settings", then "Cookies and site data.”. Next to "Allow," select the "Add" button. Enter the web address: us.bbcollab.com.

Does Collaborate Ultra require HTML5?

Collaborate Ultra requires an HTML 5 web socket connection be allowed on browsers and networking appliances such as proxy servers. Users trying to connect from networks that do not allow HTML 5 Web Socket connections will be unable to launch a Collaborate Ultra Session.

In Session Support

Blackboard has introduced a new automated chatbot designed to help you troubleshoot common issues while still in your session. You can access the chat support by clicking on the Settings button in the Collaborate Panel.

Accessing Collaborate Ultra

If you are trying to connect to a session and, instead of loading, you see a spinning purple wheel, check your cookie settings.

General Collaborate Ultra Troubleshooting

For the best experience, make sure that you are using Google Chrome, as it is the most compatible with Collaborate Ultra.

Audio and Video Issues

Are you unable to hear the speaker or are people unable to hear you? Is your video not turning on or showing a blank screen?

Application Sharing Issues

Are you having trouble sharing content with your participants? Are you getting a message saying that the application sharing is starting but it does not start sharing?