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What if I encounter technical issues and do not know how to resolve them?

If you experience any difficulty with Blackboard, Banner Web, Office 365, or student email, we offer an online helpdesk to address technical issues you may experience and to provide guidance with usage of these systems.

What if this is my first time using Blackboard?

If you have never used Blackboard, it is a good idea to view the online tutorials available to help navigate you. There is a playlist of videos on YouTube for this purpose. A wealth of information is available on many of the commonly used features of Blackboard.

Student Blackboard Tutorials

As students begin to learn about how to use Blackboard, it is a good idea to review the following topics to ensure you have an understanding of how to access and navigate your courses. By taking a few minutes to browse these tutorials, you will gain insight leading to an exciting and engaging online learning experience.

What is online learning?

Online learning can consist of both real-time interactions, such as in Blackboard Collaborate or Microsoft Teams as well as interactions that occur over extended periods of time, such as in messages or discussions. The important benefit of online learning is that it can span time and distance.

Can you change your password on Blackboard?

You can also change your password and determine your privacy options. Blackboard Learn has a calendar that you can use to record important dates such as homework deadlines, sports events, field trips, and study sessions. Your instructor also may use the calendar to help remind everyone about class meeting times, due dates for coursework, ...

What is the Blackboard app?

The Blackboard app is designed especially for students to view content and participate in courses. The current version of the app is available on iOS and Android mobile devices. The Blackboard app provides an intuitive way for you to interact with courses, content, instructors, and other students.

Why do instructors use announcements?

Instructors use announcements to communicate time-sensitive information and course updates. Administrators at your institution use announcements to communicate institution-wide information such as the holiday schedule or special events. More on announcements.

What is Ultra Course View?

In the Ultra Course View, the up-to-the-minute activity stream lets you jump directly into course actions. You don't need to dig through the system, search for deadlines, or miss assignments and tests.

Can you view messages in a class?

You can view messages in each of your courses. If allowed by your institution, you can also create and reply to messages . If allowed, you and your instructors can send messages to each other, multiple people, or an entire class for reminders, quick questions, and social interactions.