Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.
User accounts are locked by multiple incorrect sign in attempts. You can set accounts to automatically unlock after the amount of time you set.
Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
The default setting is 300 seconds. If a user doesn't successfully log in during this period, their account is locked. Provide the number of minutes a user's account remains locked. The default setting is 360 minutes.
As a security feature to prevent unauthorized logins to your account, your Blackboard account will lock after 5 failed login attempts. The lock will remain in place for approximately 90 minutes. After that point, you will be able to attempt the login again.
Use the following steps to join a Collaborate session on a computer using Microsoft Windows:Point to Tools and click Blackboard Collaborate to access the Blackboard Collaborate Scheduler Page.Access the Room Details page and click Join Room.
We strongly recommend Blackboard students use the latest version of Mozilla Firefox for Windows or Mac because it is the most compatible with our current Blackboard systems.
Click on the Join Room button in the first box (the general room for the course). Then, the room (as shown below) will come up on the screen. For first-time users, click on the link “download the Blackboard Collaborate Launcher” Click on the Download Launcher button. A pop-up window reminds you to install the launcher.