troubleshooting blackboard

by Ms. Claudine Stamm 5 min read

Why is my Blackboard not working?

Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.

Why won't my courses show up on Blackboard?

Courses may not appear in the My Courses module in Blackboard for a few reasons: The instructor has not yet published the course for student view (most common reason). The student has not yet successfully registered and paid for the course. There may be an issue with the student's enrollment.

Why is Blackboard not working on Safari?

The problem occurs when you are using Safari on a Mac computer. You are able to login to myCommNet but when you click the link to Blackboard it requires an additional login. This is usually due to the browser not accepting cookies. You could workaround this by using a different browser such as Chrome.

Why is Blackboard Collaborate not working on my Mac?

If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.

How long does it take for course to appear on Blackboard?

It takes 24 hours for student courses to reflect in Blackboard. For your information, if you have registered for the course in the past day, please give the system 24 hours to add you into the Blackboard course.Jan 15, 2021

How long does it take for a new course to show up on Blackboard?

It takes 24 hours from the time you registrar or change your registration in CUNYfirst for it to update in Blackboard. I see a class that I have taken previously, how do I remove these from the My Courses menu? Some instructors will keep their courses available after the course ends.

What device is not compatible with Blackboard?

Tested devices and operating systems ChromeOS is not supported on devices other than Chromebooks such as ChromeOS running on Windows. ChromiumOS and Chromebit are not supported. Blackboard strives to make all its products as accessible as possible.

What browser should I use for Blackboard?

Recommended Browser We strongly recommend Blackboard students use the latest version of Mozilla Firefox for Windows or Mac because it is the most compatible with our current Blackboard systems.

Does Blackboard work with Microsoft Edge?

The new Windows 10 browser, Microsoft Edge, is listed as being supported by Blackboard. At this time the GVSU Blackboard Support group recommends Firefox, Chrome or Safari. A list of Blackboard supported browsers can be found here.Jan 1, 2018

How do I get Blackboard Collaborate to work on my Mac?

If this is your first time using the Blackboard Collaborate Launcher: Download and install the launcher. If you installed Blackboard Collaborate Launcher: Open the meeting. collab file. If you installed the launcher but Blackboard Collaborate prompts you to download it: Select Launch Blackboard Collaborate now.

How do I get Blackboard on my Mac?

Installing and downloading the Blackboard Launcher on a MacClick the session link. ... Click the Download button in either the Download pop-up or the Launching or Session Login page. ... (Chrome users only) Unzip the Blackboard Collaborate Launcher file in your downloads folder.More items...

Is Blackboard available on Mac?

The Blackboard Collaborate Launcher is a software application for Mac OS X 10.8. 4 and higher. The Launcher provides a convenient and reliable way for you to access your Blackboard Collaborate web conferencing sessions and recordings.