trouble shooting blackboard

by Mr. Javier Hayes Published 2 years ago Updated 1 year ago 7 min read

Troubleshooting Blackboard

Use a Certified Web Browser: Most technical problems inside a Blackboard course are due to issues with the browser. ...
Clear your browser's cache, cookies, and history: Clearing your web browser's cache is a simple and effective fix for problems of all sorts. ...
Check your internet speed: You need a download speed of at least 1.5 Mbps. ...

Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.

Full Answer

Why is blackboard not working?

Troubleshooting. A special note from Product Management on COVID-19: The team has been taking several pre-emptive infrastructure measures to help prepare for significantly increased traffic as a growing number of schools move to fully online courses. We will continue to monitor closely and take any additional steps required to provide a ...

Is blackboard not working?

Troubleshooting Blackboard: A Guide for Students New to Learning in an Online Format. This guide is designed to help you navigate some of the technical concerns you may have as your college transitions from in-person courses to those offered remotely through Blackboard.

Why isnt my blackboard working?

Troubleshooting Blackboard Use a Certified Web Browser: Most technical problems inside a Blackboard course are due to issues with the browser. For... If you encounter an issue while using one of these two browsers, switch to the other and attempt the problematic task... Clear your browser's cache, ...

Why does blackboard seem black?

Need more help with Learn? Log in to Behind the Blackboard for support. Join the Community. Find developer docs. Find videos for your users.

Why is my Blackboard not working?

Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.

Why can't I connect to Blackboard?

Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.

How do I fix Blackboard Collaborate?

Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021

Why is Blackboard not working on Mac?

The problem occurs when you are using Safari on a Mac computer. You are able to login to myCommNet but when you click the link to Blackboard it requires an additional login. This is usually due to the browser not accepting cookies. You could workaround this by using a different browser such as Chrome.

Why is my Blackboard password not working?

If your password suddenly stopped working in Blackboard and you are positive that you are typing the username and password correctly, the problem is most likely caused by an expired password.Aug 21, 2019

Why is Blackboard account locked?

User accounts are locked by multiple incorrect sign in attempts. You can set accounts to automatically unlock after the amount of time you set. From Site Manager select USERS & GROUPS. Select Settings.

How do I improve my Blackboard connection?

Best practices for best experience Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.

How do I fix Error 404 on Blackboard?

Here's how:Open the Edge browser.Select Settings and more (three dots to the right of the address bar) > Settings > Downloads.On the Downloads settings page, set Open Office files in the browser to off.Restart Edge and try to access the Office link again.Nov 15, 2021

How do I get my video to work on Blackboard Collaborate?

To access your My Settings area, open the Collaborate Panel on the lower right side of the screen. Click the My Settings button at the bottom of the page. This will open your My Settings. Click Select Set Up your Camera and Microphone to set up your audio and video.Apr 9, 2019

Is Blackboard compatible with Mac?

We strongly recommend Blackboard students use the latest version of Mozilla Firefox for Windows or Mac because it is the most compatible with our current Blackboard systems.

Does Blackboard work with Microsoft Edge?

The new Windows 10 browser, Microsoft Edge, is listed as being supported by Blackboard. At this time the GVSU Blackboard Support group recommends Firefox, Chrome or Safari. A list of Blackboard supported browsers can be found here.Jan 1, 2018

What device is not compatible with Blackboard?

2. Google Chrome versions 42+, Mozilla Firefox versions 52+, and Microsoft Edge don't support NPAPI-type plug-ins, including Java plug-ins and many media browser plug-ins. Blackboard doesn't support these browsers for using embedded media types that require third-party NPAPI plug-ins for viewing.