trouble connecting to blackboard

If you ever have difficulties connecting to Blackboard Collaborate Ultra, please contact your Instructor and/or the Help Desk for assistance. It is possible that the issues you are experiencing could be technical or due to how the tool was setup within your course.

Full Answer

Why can’t I login to Blackboard?

Troubleshooting A special note from Product Management on COVID-19: The team has been taking several pre-emptive infrastructure measures to help prepare for significantly increased traffic as a growing number of schools move to fully online courses.

How do I Email my logs to Blackboard Collaborate support?

Accessing Blackboard. There are three ways you can access KCTCS's Blackboard site. Visit MyPath and click on Blackboard. Log in to Blackboard if directed. You need your user ID for this (e.g., johndoe0001) and KCTCS password. Login directly to Blackboard. If you access your courses this way, please bookmark the page so you don't lose it.

How do I report an issue in behind the blackboard?

Sep 02, 2021 · It sounds like you may be connecting to the wi-fi called "MC-Guest" while on campus. In order to be able to log in to Blackboard and your student email on campus, you would want to be sure to connect to the wi-fi called "MC-Secure." …

Why is Blackboard Collaborate not working on my Device?

Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.

Why can't I connect to Blackboard?

Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.

Why is the Blackboard app not working?

Android: Go to Settings > Apps > Blackboard or Instructor > Storage > Clear Data. Uninstall the Blackboard app or Blackboard Instructor app. Restart device.

Why is Blackboard not working on Safari?

The problem occurs when you are using Safari on a Mac computer. You are able to login to myCommNet but when you click the link to Blackboard it requires an additional login. This is usually due to the browser not accepting cookies. You could workaround this by using a different browser such as Chrome.

How do I fix Blackboard?

Table of ContentsReload or Hard Refresh the Blackboard Web Page Multiple Times.Check the Blackboard Server Status.Use a Different Web Browser.Clear Your Web Browser's Recent History, Cache and Cookies.Sign Out and Sign Back Into Blackboard.Avoid Leaving Blackboard Logged In on Your PC.More items...•Oct 24, 2020

Is Blackboard shutting down?

On 31 October 2021, Blackboard will shut down for good, and the deadline for downloading any content you want to save is coming up soon. Read on for important information about how to download your content before Blackboard is shut down.Oct 8, 2021

Why can't I log into the Blackboard app?

If you are unable to login into the Blackboard mobile app but able to login via your desktop or mobile browser, we would suggest that you clear your Blackboard cache (i.e. any data / saved passwords associated with Blackboard). For Android users: On your Android phone or tablet, open the Chrome app Chrome.May 15, 2021

Can you use Safari for Blackboard?

Check whether your web browser works well with your version of Blackboard Learn. When using a screen reader, use ChromeTMand JAWS® on Windows® and use Safari® and VoiceOver on a Mac® ....Supported browsers.Desktop Browser VersionsMobile Browser Base Versions1Safari13+ (desktop, Mac OS only)On iOS 12+3 more rows

Does Blackboard work on iPad Safari?

Hi there ashtanfromcolumbia, Being able to use Blackboard is definitely important. We see you're able to access it using Google Chrome, but not with Safari.Dec 9, 2020

Does Blackboard work on iPad?

The Blackboard mobile app for students is designed especially for students to view content and participate in courses content and organizations on a variety of devices including iOS® and Android™ devices. Blackboard Mobile Learn is supported on iOS 9.0+, Android 4.2+ and Windows 10+.Dec 6, 2021

How do I reset Blackboard?

I forgot my password. How do I reset it?Navigate to the URL where you access Blackboard.On the login page, select Forgot Your Password? or Forgot Password?Type your first name, last name, and username. You need an active email address associated with your account to receive instructions. ... Select Submit.

Why does my Blackboard keep reloading?

Disable AdBlockers and extensions, refresh your Collaborate Ultra session. … Try clearing web browser cache and restarting the session.May 22, 2021

How do I fix Error 404 on Blackboard?

Here's how:Open the Edge browser.Select Settings and more (three dots to the right of the address bar) > Settings > Downloads.On the Downloads settings page, set Open Office files in the browser to off.Restart Edge and try to access the Office link again.Nov 15, 2021