slu blackboard support

How do I contact SLU it support?

We would like to show you a description here but the site won’t allow us.

What is Blackboard Learn?

We provide phone support from Monday to Friday - 7 a.m. to 8 p.m. Outside of normal business hours, call us at 314-977-4000 and press option 1 to speak with an on-call IT staff member. Online Support For student, faculty and staff support on the north and south campuses, email [email protected] or submit a case below. Submit a Case On-Site Support

How do I login to mySLU?

Welcome to mySLU. mySLU is a central hub for online tools here at Saint Louis University. mySLU recently relaunched with a new look and feel, but the same features you've come to depend on. To login, click the login button. ... Blackboard, Qualtrics, Cognos, WebFocus.

What is the slucare it support program?

ITS Support Restructure : SLU ITS Support Restructure Information Technology Services has made several organizational and service changes. Details are below. Phone Support ITS has outsourced phone support to Blackboard, Inc. This new model will enable IT support to be available 24 hours per day, seven days per week, 365 days per year.

Phone Support

314-977-4000. For e mergency issues with classroom technology, call 314-977-4099. We provide phone support from Monday to Friday - 7 a.m. to 8 p.m. Outside of normal business hours, call us at 314-977-4000 and press option 1 to speak with an on-call IT staff member.

Online Support

For student, faculty and staff support on the north and south campuses, email [email protected] or submit a case below.

On-Site Support

ITS has centralized our support staff into a set of geographically zoned groups instead of having individuals dedicated to a specific academic/administrative unit.

Welcome to my SLU

mySLU is a central hub for online tools here at Saint Louis University.

To login, click the login button

mySLU is one of the applications on campus using OKTA Service. When you click on the login button, you'll be redirected to OKTA to login.

Phone Support

ITS has outsourced phone support to Blackboard, Inc. This new model will enable IT support to be available 24 hours per day, seven days per week, 365 days per year. From a quality perspective, once the service has stabilized (eight to 12 weeks), Blackboard has committed to solve 85 percent of issues on the first call.

On-Site Support

Through the role of the Center initiative, we are centralizing all IT support staff into a set of groups instead of having individuals dedicated to a specific academic/administrative unit. The initiative included a reduction in staff; therefore all IT support needs should be directed to 314-977-4000 instead of individual IT personnel.

Clinical IT

As part of the IT organizational changes, all clinical IT staff, including SLUCare IT personnel, are reporting to Information Technology Services. The University has hired Nilesh Patil as the assistant vice president, Clinical IT, to oversee all clinical and SLUCare IT staff.

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Announcement about publishing Canvas courses and information how to publish courses and individual modules within courses.

Canvas Browser and Computer Requirements

A list of minimum computer and browser requirements for using Canvas at SLU.

Canvas Community Instructor's Guide

Comprehensive list of help documents from Canvas for almost anything an instructor would want to know.

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This article provides an attached PDF that shows the differences between Canvas Classic and New Quizzes.

Comparing Blackboard to Canvas

This is a table that highlights the differences and similarities between how Blackboard Learn and Canvas handle different functions.

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Fall 2021 Canvas Update: Training, Course Migration, and Blackboard Access

Details and links from the late Fall 2021 Canvas announcement from the Associate Provost, Debra Lohe, Ph.D.