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SHSU Online Support Desk. Monday - Sunday. 24 HRS. 7 Days A Week. Call. 936.294.2780. Email. blackboard@shsu.edu. Tweet.
How do I contact Shsu?
Give us a shout!Phone: 936.294.2780.Toll-Free: 1.877.759.2232.Email: blackboard@shsu.edu.Twitter: @shsuonline.Hours: 24 HRS - 7 Days A Week.
Who should you call if you have trouble with Blackboard Shsu?
If you are having problems with a University-owned computer and need assistance with either hardware or software support, you can place a ticket through the Cherwell Self-Service Portal, call the IT@Sam Service Desk at ext. 41950 or e-mail servicedesk@shsu.edu.Sep 25, 2018
IT Administration
Mailing Address: IT@Sam - Administration SHSU Box 2449 Sam Houston State University Huntsville, Texas 77341-2449
IT Operations
Mailing Address: IT Operations SHSU Box 2082 Sam Houston State University Huntsville, Texas 77341-2449
Blackboard & SHSU Online Support
The SHSU Online Support Desk is open around the clock to provide the best possible support and online educational experience for SHSU faculty and students.
What is SHSU support desk?
The SHSU Online Support Desk works to maintain accurate resources for our faculty and students. Complete how-to guides are available in our training organizations on blackboard: Teaching Online & Getting Started in Blackboard.
What is the phone number for SHSU?
There are no option menus, no automated messages....Just real people eager to assist you when you need it the most, right now! Call us at 936.294.2780.
SHSU Online Support Desk
In support of a successful online learning experience, SHSU provides the best in class troubleshooting and technical support through the SHSU Online Support Desk. We support faculty, students and staff utilizing Blackboard and all its integrated academic software.
Support Volume and Metrics Summary
The Online Support Desk recorded a record number of support requests in the Fall of 2020. The number of individual faculty and students increased 174% from the Fall of 2019 to the Fall of 2020. Increased numbers of hybrid courses have resulted in a large increase in Blackboard activity and therefore increased demand of Blackboard support requests.
Satisfaction Surveys
During the Fall 2020 semester, the Online Support Desk maintained a (95%) satisfaction rating across all surveys. Below are just a few of our responses.
What is Kaltura on Blackboard?
Kaltura is a piece of software available within Blackboard for faculty or students to create video recordings of their computer screens, applications on their computer such as PowerPoint or Word, a recording of themselves speaking through a webcam, or any combination of these options.
Can faculty create exams for students to take within Blackboard?
Faculty members can create exams for students to take within Blackboard. There are many options available for deploying exams, question types, the use of multimedia, the ability to set time limits, ADA compliance, and options to allow students to have multiple attempts.
Incident Breakdown by User Type
- Faculty - 2191
- Student - 6082
Incident Breakdown by Problem Categorization
- Account Management - 937
- Blackboard Assignments - 579
- Blackboard Tests - 1728
- Computer Related - 751
Satisfaction Surveys
- During the Fall 2020 semester, the Online Support Desk maintained a (95%) satisfaction rating across all surveys. Below are just a few of our responses. The Online Support Desk is patient and knowledgeable. I appreciate their investment in resolving my concerns and determining a solution that solves my problem not just for today but for the entire semester. THANK YOU SUPPORT DE…
How Can You Contact Us?
- Your Online Support Desk is available 24/7 and only closes for official University Holidays. We can be reached by phone at (936) 294-2780 or by email at blackboard@shsu.edu. Whichever your preference, we will be here to respond promptly and completely. Please reach out and let us know how we can help you!
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