shsu blackboard help

Your Online Support Desk is available 24/7 and only closes for official University Holidays. We can be reached by phone at (936) 294-2780 or by email at [email protected]. Whichever your preference, we will be here to respond promptly and completely.

Full Answer

How do I contact the SHSU online support desk?

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What is blackboard e-education?

Call us at 936.294.2780 Email At the SHSU Online Support Desk, we know that your time is valuable and that many of our faculty and students lead an on-the-go lifestyle. E-mail support allows you to easily ask questions and get support on your own time without having to slow down. Email us at [email protected] Remote Support

How do I log in to blackboard with mylit?

How many patents does blackboard have?

Who should you call if you have trouble with Blackboard Shsu?

If you are having problems with a University-owned computer and need assistance with either hardware or software support, you can place a ticket through the Cherwell Self-Service Portal, call the IT@Sam Service Desk at ext. 41950 or e-mail [email protected] 25, 2018

How do I contact Shsu?

Give us a shout!Phone: 936.294.2780.Toll-Free: 1.877.759.2232.Email: [email protected]: @shsuonline.Hours: 24 HRS - 7 Days A Week.

How do I send my transcripts to Shsu?

Submit Your Transcripts Contact the school(s) to send official transcript(s). Or ask your school to send an electronic official transcript to Sam Houston State University (code: 003606). Please note that we do not accept fax or emailed transcripts.

How much does tuition cost at Sam Houston State University?

In-state tuition 8,736 USD, Out-of-state tuition 18,552 USD (2019 – 20)Sam Houston State University / Undergraduate tuition and fees

Service Desk

Phone: (936) 294-HELP (Faculty/Staff line) (936) 294-1950 (Student line)

Blackboard & SHSU Online Support

The SHSU Online Support Desk is open around the clock to provide the best possible support and online educational experience for SHSU faculty and students.

What is SHSU support desk?

The SHSU Online Support Desk works to maintain accurate resources for our faculty and students. Complete how-to guides are available in our training organizations on blackboard: Teaching Online & Getting Started in Blackboard.

What is the phone number for SHSU?

There are no option menus, no automated messages....Just real people eager to assist you when you need it the most, right now! Call us at 936.294.2780.

SHSU Online Support Desk

In support of a successful online learning experience, SHSU provides the best in class troubleshooting and technical support through the SHSU Online Support Desk. We support faculty, students and staff utilizing Blackboard and all its integrated academic software.

Support Volume and Metrics Summary

The Online Support Desk recorded a record number of support requests in the Fall of 2020. The number of individual faculty and students increased 174% from the Fall of 2019 to the Fall of 2020. Increased numbers of hybrid courses have resulted in a large increase in Blackboard activity and therefore increased demand of Blackboard support requests.

Satisfaction Surveys

During the Fall 2020 semester, the Online Support Desk maintained a (95%) satisfaction rating across all surveys. Below are just a few of our responses.

Incident Breakdown by User Type

See more on online.shsu.edu

Incident Breakdown by Problem Categorization

Satisfaction Surveys

How Can You Contact Us?