Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.
Best practices for best experience Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.
Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021
Select the Start button, then type settings. Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status.
Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.
If you are having issues with your audio or video, please check your session and browser settings. Try the audio and video set up again. Use Tiled or Speaker view instead of Gallery view.
The problem occurs when you are using Safari on a Mac computer. You are able to login to myCommNet but when you click the link to Blackboard it requires an additional login. This is usually due to the browser not accepting cookies. You could workaround this by using a different browser such as Chrome.
Select a Camera If only one video camera is installed on your computer, Blackboard Collaborate automatically uses it when you preview and transmit video. However, if you have more than one video input device on your computer, you can choose which device to use.
Collaborate Ultra is an interactive and effective teaching tool that is browser-based and does not require users to download a separate launcher which allows users to schedule and record a session right within Blackboard itself! (We recommend using Google Chrome or Mozilla Firefox for the best user experience.)Dec 15, 2020
Restart your device. Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.
Top 8 Ways to Fix Windows 10 Network Connection IssuesCheck Power Connection. ... Restart Your Modem and Router. ... Check Physical Connections. ... Forget Wi-Fi network. ... Run Network Troubleshooter. ... Turn off Firewall. ... Update Network Adapter Drivers. ... Disable Third-Party Antivirus Software.Jan 7, 2021
To connect to the Internet and other computers on a network, a computer must have a NIC (network interface card) installed. A network cable plugged into the NIC on one end and plugged into a cable modem, DSL modem, router, or switch can allow a computer to access the Internet and connect to other computers.Jun 3, 2020