how to troubleshoot blackboard

Why is my Blackboard not working?

Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache. ... Safari History and Cache. Google Chrome History and Cache.

How do you troubleshoot Blackboard Collaborate?

Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021

Why is Blackboard not working on Chrome?

Make sure that cookies from third parties are allowed. Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard, please check your browser settings to make sure you allow third party cookies.May 12, 2021

Why can't I log into my Blackboard?

Important: If you are unable to log in to Blackboard this could be for one of the following reasons: The username or password has been typed incorrectly. ... Your account has not been created in Blackboard yet. [It can take up-to 24 hours after you are fully enrolled].Aug 29, 2018

How do I improve my Blackboard connection?

Best practices for best experience Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.

Why can't I hear anything in Blackboard Collaborate?

I am having problems with sound quality. Turn off your video feed if you have a poor internet connection to save bandwidth. ... Turn off any other devices that are using the same Internet connection. Adjust the volume settings on your computer, on your headset / speakers or in 'My Settings' in Bb Collaborate.Mar 5, 2020

Does Blackboard work with Microsoft Edge?

The new Windows 10 browser, Microsoft Edge, is listed as being supported by Blackboard. At this time the GVSU Blackboard Support group recommends Firefox, Chrome or Safari. A list of Blackboard supported browsers can be found here.Jan 1, 2018

What is the recommended browser for Blackboard?

Certified browsers and operating systemsBrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+FirefoxWindows 10 & 11, macOS 10.14+Not supportedSafarimacOS 10.14+iOS 12+Microsoft Edge (Chromium)Windows, macOSAndroid, iOS

Does Microsoft Edge support Blackboard?

Blackboard App and Blackboard Instructor are supported native apps for mobile and tablet devices that interact with Blackboard Learn servers....Supported browsers.Desktop Browser VersionsMobile Browser Base Versions1Edge287+46+Firefox78+33+Safari13+ (desktop, Mac OS only)On iOS 12+1 more row

How do I reset Blackboard?

I forgot my password. How do I reset it?Navigate to the URL where you access Blackboard.On the login page, select Forgot Your Password? or Forgot Password?Type your first name, last name, and username. You need an active email address associated with your account to receive instructions. ... Select Submit.

How long will my Blackboard account be locked?

approximately 90 minutesAs a security feature to prevent unauthorized logins to your account, your Blackboard account will lock after 5 failed login attempts. The lock will remain in place for approximately 90 minutes. After that point, you will be able to attempt the login again.

Why is Blackboard account locked?

User accounts are locked by multiple incorrect sign in attempts. You can set accounts to automatically unlock after the amount of time you set. From Site Manager select USERS & GROUPS.

How to change microphone volume on Windows 10?

In Windows, right click on the speaker icon in the system tray and choose Playback to modify the speaker volume, and choose Recording to modify the microphone volume.

Can you lock a course room?

One option would be to lock the course room so students only have access to the scheduled sessions. If you wish to keep the course room open for general use, it would be helpful to provide instructions directing students to which session they need to attend prior to the session.

Live session in progress

From in the session, open the Session menu and select Report an issue.

Past sessions that are over

Managers can download the Attendance report. The report contains the Session ID and Session Instance ID values under the SessionIdentifier and SessionInstanceIdentifier columns.

Session recordings

Managers can download the Recording report. The report contains the Session ID and Session Instance ID values under the SessionIdentifier and SessionInstanceIdentifier columns.

What is mbaas in blackboard?

mBaaS is the service relay in Amazon Web Services that handles the request traffic for the Blackboard app.

What is term duration?

The term or duration setting for a course determines if a course appears in the current, past, or upcoming course list. This property may not be visible to users of all roles.

Does Blackboard have a session fingerprint?

The Blackboard app is not compatible with Session Fingerprint settings to create a new session when the fingerprint changes. Several types of content that are not supported in the native UI are loaded in an in-app browser (webView), which uses a different user agent than the native app view. The traffic for webView requests does not go through the mBaaS relay like native requests, so the remote IP address and user agent changes. Therefore, the user agent and IP address must change in any webView workflow, and attempting to create a new session upon a change to the session fingerprint causes a session failure in the webView in-app browser.

How does a pop up blocker work?

Pop-up blockers work in the background while you browse the Internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent Blackboard from performing properly.

Is JavaScript enabled in Blackboard?

JavaScript is enabled by default in all supported browsers. JavaScript is a type of programming language used to provide immediate feedback to users via the browser. Much of the Blackboard system relies on JavaScript to generate interactive web pages. For more information on enabling JavaScript on your machine, please select your current web browser:

Do you allow third party cookies on Blackboard?

Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard, please check your browser setting s to make sure you allow third party cookies. For more information on enabling cookies, please select your current web browser:

What is the Java language?

Java is a programming language and software platform, similar to Flash, that is required for certain features of Blackboard to function properly. Some of the important features of Blackboard which use Java include: