how to fix chat system on blackboard collaborate

Refer to the Blackboard Collaborate troubleshooting pagethat will help with browser permissions for your browser. Try switching web browsers, preferably to Chrome or Firefox. Try rebooting your computer, as sometimes other applications will lock the microphone, and rebooting your computer should fix this.

Full Answer

How do I confirm my configuration with the Blackboard Collaborate scheduling server?

When you are in the Session Setting panel, locate the box titled, Post chat messages. If you check this box, participants will be able to send text messages via the Chat tool. If you uncheck the box, participants will not be able to use the Chat tool. You can check and uncheck this box as many times and as often as you need to meet your session goals.

How do I Email my logs to Blackboard Collaborate support?

Get support from Collaborate's chatbot during sessions. The chatbot is always on and responds to commonly asked Collaborate questions and issues. You can ask Chatbot your questions or select from a pre-populated list. Select Chat Support in My Settings to open the Chatbot. If your issues continues, or you need more help, explore these pages for ...

How do I start a chat in the collaborate panel?

Nov 01, 2018 · Log into your Blackboard account. Enter the Blackboard course. Click the course menu item which is linked to the Blackboard Collaborate tool. Click on the active session name which is bolded. Click “Join session”. Click on the “Open Collaborate Panel”. Click the “Chat” panel. You should be on the “Everyone” page. Type in your message.

How do I get support from collaborate's chatbot?

Feb 01, 2018 · An alert appears at the top of the private chat channel informing users that the chat is being supervised. If you don't select it, you don't see the private chat channels. Limitations of Private Chat. Private chat does not work with the student Blackboard app at this time. Private chats are not included in session recordings.

How do I turn on chat on Blackboard Collaborate?

Allow chatting in your sessions You may need to turn it on. Open the Collaborate panel and select My Settings. Select Session Settings and select Post chat messages.

Where is the chat box in Blackboard Collaborate?

To open the Collaborate Panel, click on the purple button in the bottom right corner, and then click on the Chat button (indicated by the chat bubble icon) to initiate a chat.Jan 4, 2019

How do I change settings on Blackboard Collaborate?

Settings you can change during a session If you want to change settings during a session, open the Collaborate panel, select My Settings, and open Session Settings.

How do you chat on blackboard?

0:081:43Private Chat in Blackboard Collaborate with the Ultra ExperienceYouTubeStart of suggested clipEnd of suggested clipAlternatively you can start a private chat from the attendees list to do so select send a chatMoreAlternatively you can start a private chat from the attendees list to do so select send a chat message from the participant controls menu next to the name of the person you want to message privately.

How do I download chats in Blackboard Collaborate?

Downloading the Chat from a Collaborate Ultra RecordingLocate the recording.Select the recording and click Watch Now.At the top left corner of the recording window, select the Recording menu.Select Download Chat, or any of the other download options.

How do you check messages on blackboard?

Viewing Messages in BlackboardAccessing the Messages Tool. Log into your Blackboard course and click on the Messages link in the course menu.Viewing Messages, Part 1. You will now see a screen labeled Course Messages. ... Viewing Messages, Part 2. ... Viewing Messages, Part 3.Oct 31, 2018

How do I fix microphone permissions on Blackboard?

Check that the browser has permission to access your microphone and camera. Visit the troubleshooting page for your browser to learn more. Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available.

Which browser is best for Blackboard Collaborate?

For anyone serving in the role of Moderator or Presenter in a Collaborate conference, Blackboard recommends using either Google Chrome or Mozilla Firefox. As of now, these are the only browsers that support WebRTC (Real-Time Conferencing) technology and Collaborate's Share Application feature.

How do I unblock a microphone on Blackboard Collaborate?

Use the microphone and camera icons along the bottom of the main stage or content presentation area. With your keyboard, press Alt + M to turn your microphone on and off.

What is Blackboard messaging?

Similar to Blackboard Email, Messages are internal to Blackboard. The messages tool allows you to easily manage Blackboard communications within your individual Blackboard courses.

How do you send messages on Blackboard app?

Send a messageFrom the Blackboard Communications HQ app, select New Message.Select the delivery method. ... Select Recipients and select the class, user group, or individuals you want to message. ... Type your message subject and content. ... Optionally, select the Camera icon to add a photo to the message.More items...

How do I mute a chat on blackboard?

Open the Collaborate panel and select My Settings. Select Notifications Settings. By default all of the settings are turned on. These settings only turn on/off the notification banners and sounds.

Tell Me

Instructors or moderators can limit who students / participants can chat with. Moderators can also supervise all private chats.

Setting Options

Participants can only chat with moderators: When selected, participants can only chat privately with moderators. If you don't select it, participants can chat privately with anyone in the session.

Limitations of Private Chat

Private chat does not work with the student Blackboard app at this time.

Accessing the Collaborate Panel

Zoom: Image of the Blackboard Collaborate interface with an arrow pointing to the Collaborate Panel button.

Using the Chat

After opening the Chat window, you will now see a screen similar to the one above, with a search bar and available chat rooms:

Sending a Chat Message

After opening a chat room, you will see a screen similar to the one above. Previous messages will appear on the top, while messages can be composed using the text entry field at the bottom.