how to fix blackboard j10

Reload or Hard Refresh the Blackboard Web Page Multiple Times · 2. Check the Blackboard Server Status · 3. Use a Different Web Browser · 4. 2. Collaborate Ultra: Troubleshooting J10 and J11 error message

Full Answer

How do I troubleshoot J10 or J11 error messages?

Jun 01, 2021 · I got J10 or J11 failure code If you get the connection problem as shown in the picture below, try to join the session from another network such as a wifi in a coffee shop, library or your phone hot spot.

Does blackboard support mixed content blocking?

May 27, 2021 · … ultra failure code j10, collaborate ultra vs classic, blackboard help uic, blackboard help american university, blackboard collaborate session, … Categories C Blackboard Post navigation Saved Drafts On Blackboard

Is blackboard safe to use?

Sep 19, 2021 · … ultra failure code j10, collaborate ultra vs classic, blackboard help uic, blackboard help american university, blackboard collaborate session, … Related Categories C Blackboard Post navigation

How do I expand the name field in Blackboard?

Aug 31, 2021 · If you are unable to launch Blackboard Collaborate with your .collab file, read the following topics, in order, to troubleshoot your issue. To find other helpful articles … 7.

What does failure code J10 mean?

J10 / J11 - Socket connection error The J10 and J11 error messages indicate that a network connection is blocking HTML 5 web socket connections. These error messages are usually the direct result of a network firewall configuration issue on campus or at your workplace.Feb 25, 2021

Why is Blackboard Collaborate not working?

Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.

How do I fix a connection in Blackboard?

Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.

How do I fix blackboard audio?

Ensure that the correct audio device (speakers) is selected. Ensure that sound volume on the computer is not muted or set really low. Ensure that sound volume on the desired audio output device (e.g., speakers or headset) is not muted or set really low. Some headsets have a mute or volume knob on them.Apr 23, 2020

What browser works best with Blackboard?

Certified browsers and operating systemsBrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+FirefoxWindows 10 & 11, macOS 10.14+Not supportedSafarimacOS 10.14+iOS 12+Microsoft Edge (Chromium)Windows, macOSAndroid, iOS

How do I fix Error 404 on Blackboard?

Here's how:Open the Edge browser.Select Settings and more (three dots to the right of the address bar) > Settings > Downloads.On the Downloads settings page, set Open Office files in the browser to off.Restart Edge and try to access the Office link again.Nov 15, 2021

What is a bad connection?

Definition of bad connection : a problem with the way phones are connected that makes it difficult to hear the other person on the line I can't hear you very well. We must have a bad connection.

Why can't I log into Blackboard?

Important: If you are unable to log in to Blackboard this could be for one of the following reasons: The username or password has been typed incorrectly. ... Your account has not been created in Blackboard yet. [It can take up-to 24 hours after you are fully enrolled].Aug 29, 2018

What is my connection status?

Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status. ... Select the Start button, then select Settings > Network & Internet > Status.

How do I fix my mic on Blackboard?

Refer to the Blackboard Collaborate troubleshooting page that will help with browser permissions for your browser. Try switching web browsers, preferably to Chrome or Firefox. Try rebooting your computer, as sometimes other applications will lock the microphone, and rebooting your computer should fix this.Oct 25, 2021

How do I test my mic on Blackboard?

Click to open the Blackboard Collaborate test room Once you join the Collaborate session, set up your mic and webcam. You might see a browser pop up asking for permission to use your microphone and camera - click Allow to use all of the features within Collaborate.

How do you know if you're muted on Blackboard?

9. Blackboard Collaborate: Connection and Audio … By default, your microphone is muted when you join a session. If you can't hear anything, check your browser session and audio settings first.May 23, 2021

I got J10 or J11 failure code

If you get the connection problem as shown in the picture below, try to join the session from another network such as a wifi in a coffee shop, library or your phone hot spot. If you can join from other places, it indicates that your network blocks your computer to access the session.

I cannot hear others in the session

If you use a headset, check if it is firmly plugged in to your computer and turned on. Try to change to another plugin slot.

Others cannot hear me

Make sure that your Mic is un-muted and the level bar on the mic icon moves up and down when you talk. If it still doesn’t work, go to the next step.