On Windows, open Programs and Features in your Control Panel and uninstall Blackboard Collaborate Launcher. On Mac, open your Downloads folder, or Applications folder if you put the launcher application there, and drag Blackboard Collaborate Launcher to your Trash. Reinstall the launcher. There are two ways to download the launcher installer:
Jan 30, 2021 · Here's how you can fix it: · To logout, click the logout button in the upper right corner of Blackboard. · One the next screen, click the “End SSO Session” button. Do …
Create a support case ticket. Login to Behind the Blackboard. Select Create a case under the Support section. Fill in the required form information. Be as specific as possible. Please include a URL link to where the issue is happening in the site. Type the issue in …
Get support from Collaborate's chatbot during sessions. The chatbot is always on and responds to commonly asked Collaborate questions and issues. You can ask Chatbot your questions or select from a pre-populated list. Select Chat Support in My Settings to open the Chatbot. If your issues continues, or you need more help, explore these pages for more help.
Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.
If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.
Make sure that cookies from third parties are allowed. Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard, please check your browser settings to make sure you allow third party cookies.May 12, 2021
Best practices for best experience Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.
Click on the Privacy Tab and locate Screen Sharing on the left. Check the checkbox to allow Google Chrome or Firefox to share your screen. More information about this issue can be found at this link. You may need to reload your Collaborate session for the change to take effect.Sep 12, 2020
If this is your first time using the Blackboard Collaborate Launcher: Download and install the launcher. If you installed Blackboard Collaborate Launcher: Open the meeting. collab file. If you installed the launcher but Blackboard Collaborate prompts you to download it: Select Launch Blackboard Collaborate now.
1:224:25How to Use Blackboard Collaborate [Mac Demo] - YouTubeYouTubeStart of suggested clipEnd of suggested clipBefore you download blackboard collaborate make sure that your computer is equipped with theMoreBefore you download blackboard collaborate make sure that your computer is equipped with the following a windows mac osx or linux operating system the most recent version of java 256 megabytes of ram.
Blackboard Collaborate is regularly certified against the following combinations of browsers and operating systems....Certified browsers and operating systems.BrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+3 more rows
Another great browser for Blackboard is Microsoft Edge. This browser comes with Windows 10, but it's also available on macOS, Android, and iOS devices. The latest version of Edge is based on the Chromium engine, and it fully works with Chrome extensions.Nov 17, 2020
The new Windows 10 browser, Microsoft Edge, is listed as being supported by Blackboard. At this time the GVSU Blackboard Support group recommends Firefox, Chrome or Safari. A list of Blackboard supported browsers can be found here.Jan 1, 2018
Use the Chat Support feature in My Settings. The chatbot is always on and responds to commonly asked Collaborate questions and issues.
It's best practice to collect as much detail as you can about your issue. Detail helps your institution support team resolve the issue quicker.
When you report an issue, it does not generate a support case with Blackboard.
From in the session, open the Session menu and select Report an issue.
Managers can download the Attendance report. The report contains the Session ID and Session Instance ID values under the SessionIdentifier and SessionInstanceIdentifier columns.
Managers can download the Recording report. The report contains the Session ID and Session Instance ID values under the SessionIdentifier and SessionInstanceIdentifier columns.
Blackboard has introduced a new automated chatbot designed to help you troubleshoot common issues while still in your session. You can access the chat support by clicking on the Settings button in the Collaborate Panel.
If you are trying to connect to a session and, instead of loading, you see a spinning purple wheel, check your cookie settings.
For the best experience, make sure that you are using Google Chrome, as it is the most compatible with Collaborate Ultra.
Are you unable to hear the speaker or are people unable to hear you? Is your video not turning on or showing a blank screen?
Are you having trouble sharing content with your participants? Are you getting a message saying that the application sharing is starting but it does not start sharing?
Audio and video issues 1 Are the audio or video controls on? A line through the icons means that a device is not enabled. 2 Are you using the latest version of your browser? Update your browser. 3 Does the browser have permission to access your camera and microphone?
Collaborate dynamically adjusts to sending and receiving connection bandwidth changes in the quality of your internet connection. As your connection improves or degrades, the bandwidth use for video is adjusted up and down.