frederick.edu/blackboard

1. Can successfully log into Blackboard but cannot see class?

1) Have you officially registered for the class? Classes will be made available one week prior to the class start date.#N#If you register during the week prior or week after the class start date, the class generally will be available by 10 AM the next business day.#N#2 ) Contact your instructor if the class still does not appear after following the guidelines listed in number 1.

2. How do I contact my instructor?

To contact your instructor please visit our Staff Directory in new window.

4. I am connecting through AOL. Why is Blackboard not working?

America Online (AOL) users may not be able to access Blackboard properly using the browser supplied with AOL. AOL uses its own internal browser that allows users to browse the web. These web browsers are usually older versions of Internet Explorer. Blackboard does not recommend using AOL with Blackboard software.

8. How do I read my grades in the Online Grade book?

Click on Tools#N#Click on Check Grade or View Grades#N#If you cannot view your grades please contact your instructor.

10. Why am I not getting emails from instructors that are being sent through Blackboard?

All email generated in Blackboard will be delivered to the email address that you've registered with Blackboard. You must keep your email address current.

11. Why can't I read some of the course documents?

You probably do not have the appropriate software to view the file. You can download free viewers for Microsoft products at http://office.microsoft.com/assistance/9798/viewerscvt.aspx

12. Does Blackboard have a spell checker?

Blackboard does not have a spell checker. An option is to compose messages and assignments in a separate word processor (for example, Microsoft Word). Run a spell check. Copy and paste the message into the Blackboard section in which you are working (for example, the discussion board).