Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.
Away: Use this option to indicate that you have stepped away from the room. Leave Session: Use this option to leave the session. You will need to log back in to rejoin the session.Jan 4, 2019
If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.
Enable Third-Party Cookies Third-party cookies are enabled by default on all supported browsers. If you are experiencing issues staying logged in to Blackboard, please review your browser settings to make sure third-party cookies are allowed.May 28, 2021
Clearing Browser Cache and Cookies ​Copy & paste this link in your browser: chrome://settings/clearBrowserData. Check the boxes for "Browsing history, Cookies and other site data, and Cached images and files" Click "Clear Data" Completely close all tabs/windows and restart the browser.May 13, 2021
Muted attendees see a notification telling them that the moderator has muted their microphone. Note: Attendees can turn their microphone back on after being muted.
Can Blackboard Tell When You Switch Tabs. No, Blackboard cannot tell when a student switches tabs on an unproctored test but the LockDown Browser disables switching tabs in a proctored test. The LockDown Browser restricts various actions and activities during tests.Mar 30, 2022
Can Blackboard see if you opened other tabs? Blackboard cannot see if you have opened other tabs on your computer if a secure proctoring or lockdown browser is not installed on your computer. Blackboard alone cannot detect anything in your computer since the browsing ability is limited to that open tab only.Feb 4, 2022
If this is your first time using the Blackboard Collaborate Launcher: Download and install the launcher. If you installed Blackboard Collaborate Launcher: Open the meeting. collab file. If you installed the launcher but Blackboard Collaborate prompts you to download it: Select Launch Blackboard Collaborate now.
We strongly recommend Blackboard students use the latest version of Mozilla Firefox for Windows or Mac because it is the most compatible with our current Blackboard systems.
Make sure your browser is a selected app for both the Camera and Microphone. Open Chrome Preferences, select Advanced and Site Settings. Select Camera or Microphone. Make sure the session is in the Allow list.