General Support If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organization or visit their web site.
Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
General Collaborate Ultra Troubleshooting Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021
Turn on CollaborateFrom the Administrator Panel select Tools.Find Blackboard Collaborate or Blackboard Collaborate Ultra.Turn on the course and organization tools as needed.
If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.
Table of ContentsReload or Hard Refresh the Blackboard Web Page Multiple Times.Check the Blackboard Server Status.Use a Different Web Browser.Clear Your Web Browser's Recent History, Cache and Cookies.Sign Out and Sign Back Into Blackboard.Avoid Leaving Blackboard Logged In on Your PC.More items...•Oct 24, 2020
Click to open the Blackboard Collaborate test room Once you join the Collaborate session, set up your mic and webcam. You might see a browser pop up asking for permission to use your microphone and camera - click Allow to use all of the features within Collaborate.
Select a Camera If only one video camera is installed on your computer, Blackboard Collaborate automatically uses it when you preview and transmit video. However, if you have more than one video input device on your computer, you can choose which device to use.
Make sure that cookies from third parties are allowed. Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard, please check your browser settings to make sure you allow third party cookies.
Ensure that you have the correct microphone selected and that it is working: Select My status and settings at the bottom left, select Settings (the gear icon), and select Set up your camera and microphone. Follow the prompts. If your computer has multiple microphones ensure that the correct microphone is selected.Oct 25, 2021
You can also have all attendees join as presenters or moderators. From the list of Sessions, find a session. Select Session options and Edit settings. Select Presenter or Moderator in the Guest Role menu.
Go to Collaborate in your course. Select the session name and select the join option. If offered by your institution, you can use the phone number to join the session anonymously. To learn more, see Join sessions from your phone.
0:114:41Blackboard Collaborate Instructions for Faculty - YouTubeYouTubeStart of suggested clipEnd of suggested clipFirst log into blackboard. And enter your specific course once in your course scroll down to courseMoreFirst log into blackboard. And enter your specific course once in your course scroll down to course tools and click blackboard collaborate ultra. Next click either of the create session buttons.