client support representative ii blackboard inc

What does a client support representative do?

Client services representatives manage client relationships and provide customer support. They may field customer inquiries, process orders, schedule appointments, and connect clients with other departments when needed.

What is customer service representative II?

Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer.

Is blackboard a legit company?

Is Blackboard a good company to work for? Blackboard has an overall rating of 4 out of 5, based on over 1,010 reviews left anonymously by employees. 74% of employees would recommend working at Blackboard to a friend and 68% have a positive outlook for the business.Dec 15, 2021

Does blackboard provide equipment?

Great opportunity for: job experience, independent work, remote work (no commute), and they supply all necessary equipment and training (3-4 weeks paid). You may provide support through phone or chat upon start and throughout your tenture will be able to do the same through chat and/or email (varies on the department).

Why do you want to work in a call center?

For example, you could say: Click to see the answer. I'm excited to work in a fast-paced environment that will challenge me to use all of my skills to solve problems and improve the customer experience. I love flexing my communication skills and interacting with customers.Feb 10, 2017

How do you handle angry customers?

ContentsListen.Apologise to difficult customers.Handle angry customers by showing empathy.Maintain a calm tone of voice.Use the customer's name.Build and maintain trust.Don't take difficult customers personally.Handle angry customers using positive language.More items...•Jan 30, 2022

What does blackboard company do?

Blackboard is a leading EdTech company serving higher education, K-12, business and government clients around the world. We connect a deep understanding of education with the power of technology to continuously push the boundaries of learning.

What is good about Blackboard?

Pros and ConsBlackboard Learn makes submitting assignments electronically simple and provides a variety of built-in Web-based tools like e-portfolios, wikis, and blogs that our students use to create their own content.Blackboard Learn is intuitive and easy to navigate from a students perspective.More items...

What is it like to work for Blackboard?

Great job for work at home The first few days will be rough, but support and management are there to help you. On the note of management, this is by far the best management I've ever had. Every supervisor is super encouraging, and if you want to advance, they will provide the opportunity.

Great Work place!

I really enjoyed this job. Overall a good place to work!!! I had a great coach. I think the pay could be better but I liked this job it was also work from home.

Not worth it

Equipment and servers don’t work right and supervisors don’t care. It isn’t worth the stress. The turn over rate here is really high for a reason. My training group of 20 all quit after a few months because of bad equipment and management. Not worth the little pay.

Little training and no indication of how to do most required rasjr

Training was way too fast and way too broad. You feel as if you have no idea what youre supposed to do when you begin answering calls. Horrible job structure. Supervisors were not willing to work with new hires one on one who felt they needed more help than the training provides.

The family atmosphere was phenomenal. You stayed busy and their benefits are amazing!

This is a rewarding place to work but you must take it very seriously and adhere to their policies and procedures, which are not overly difficult. This is a FANTASTIC company!

Laid off and low pay

You can be laid off at any time. Positions are temporary pay is low! You answer inbound calls from students about their student account. You try to be as nice as possible and offer them a solution to their problem. They either like your response or don’t! You give them the best correct answer you have access to!

Work environment os great and will work with you on what ever

I LOVE THIS JOB! GIve many opportunities and provide you the equipment you need. Everything seems confusing at first but once you get the practice and help and it very fun

alright place

it was a temporary job, the sups didn’t do much, everyone was confused on what to do. It was alot of transferring calls back and forth. They let go a majority of people without warning.

Indeed Featured review

I was supporting 2 departments before I resigned, however with the increase in work, the compensation didn’t follow. Great opportunity for: job experience, independent work, remote work (no commute), and they supply all necessary equipment and training (3-4 weeks paid).

Low pay, dated systems

Equipment failing, missing equipment and tedious systems. Incredibly low pay for what you're expected to do. Systems are dated need to be streamlined. You have to use multiple systems to accomplish one task. Would not recommend. You will always be in a temp position. If your equipment fails they don't pay you.

Not worth it

Equipment and servers don’t work right and supervisors don’t care. It isn’t worth the stress. The turn over rate here is really high for a reason. My training group of 20 all quit after a few months because of bad equipment and management. Not worth the little pay.

Great Work place!

I really enjoyed this job. Overall a good place to work!!! I had a great coach. I think the pay could be better but I liked this job it was also work from home.

The family atmosphere was phenomenal. You stayed busy and their benefits are amazing!

This is a rewarding place to work but you must take it very seriously and adhere to their policies and procedures, which are not overly difficult. This is a FANTASTIC company!

Work environment os great and will work with you on what ever

I LOVE THIS JOB! GIve many opportunities and provide you the equipment you need. Everything seems confusing at first but once you get the practice and help and it very fun

Not enough training

They job itself should definitely be paying more for the amount of work you need to do. Constant layoffs and always hiring. Only train for 2 weeks and way too much to learn in that time.