can't login to blackboard unknowner user

by Prof. Sammie Wunsch MD 10 min read

To prevent this issue in the future: When you are finished working in Blackboard, use the “Logout” button in the upper right-hand corner of the page to logout before closing your browser. If you receive the “unknown user” error, please contact the Customer Communications Center at 478-988-6800 (Press 1).

Why can't I log into my Blackboard account?

Important: If you are unable to log in to Blackboard this could be for one of the following reasons: The username or password has been typed incorrectly. [Please check you are typing the correct username and password. Check whether Caps Lock is on or off ].Aug 29, 2018

Why can't I log into Blackboard app?

If you are unable to login into the Blackboard mobile app but able to login via your desktop or mobile browser, we would suggest that you clear your Blackboard cache (i.e. any data / saved passwords associated with Blackboard). For Android users: On your Android phone or tablet, open the Chrome app Chrome.May 15, 2021

Why is Blackboard account locked?

User accounts are locked by multiple incorrect sign in attempts. You can set accounts to automatically unlock after the amount of time you set.

How do I switch accounts on Blackboard?

Log In As Another UserSearch for the user you would like to view.Select Log In As, and then select OK on the warning message. You will be logged in as that user. Select your name in the menu to switch back to your own account.

Why is my Blackboard not working?

Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.

How do I log into my Blackboard account?

To access Blackboard Learn, first make sure you are using the recommended browser, Google Chrome or Mozilla FireFox.Go to the Blackboard Learn site.Enter your username and password. Your username is your 8-digit NWTC ID number. Your password is the password that you created upon registration.

How long will I be locked out of blackboard?

The default setting is 300 seconds. If a user doesn't successfully log in during this period, their account is locked. Provide the number of minutes a user's account remains locked. The default setting is 360 minutes.

How long does it take for Blackboard account to unlock?

As a security feature to prevent unauthorized logins to your account, your Blackboard account will lock after 5 failed login attempts. The lock will remain in place for approximately 90 minutes. After that point, you will be able to attempt the login again.

How do I reset my blackboard password?

I forgot my password. How do I reset it?Navigate to the URL where you access Blackboard.On the login page, select Forgot Your Password? or Forgot Password?Type your first name, last name, and username. You need an active email address associated with your account to receive instructions. ... Select Submit.

How do I change my email on blackboard?

Go to your account settings. Select Settings Page 2 Changing your name or email address in Blackboard Select Personal Information Select Edit Personal Information Page 3 Changing your name or email address in Blackboard Edit your name or email address.

How do I stay logged out of blackboard?

Open the blackboard app. 2. Uncheck the "Keep me logged in", delete …Feb 9, 2021

How do I change from student to teacher on blackboard?

Changing a User's RoleAccess your Blackboard organization and under Users and Groups in the Control Panel click “Users”.Mouse over the username and click the Downward-facing Chevron to access the menu for a specific user.Select “Change User's Role in Organization.”More items...