Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.
Make sure your browser is a selected app for both the Camera and Microphone. Open Chrome Preferences, select Advanced and Site Settings. Select Camera or Microphone. Make sure the session is in the Allow list.
If you are using the Blackboard Collaborate Ultra tool, you can add Blackboard Collaborate directly to your course content.From the content area select Tools and More Tools.Select Blackboard Collaborate Ultra. By default the link name is Blackboard Collaborate Ultra. ... Select Submit.
Clearing Browser Cache and Cookies ​Copy & paste this link in your browser: chrome://settings/clearBrowserData. Check the boxes for "Browsing history, Cookies and other site data, and Cached images and files" Click "Clear Data" Completely close all tabs/windows and restart the browser.May 13, 2021
Enable Third-Party Cookies Third-party cookies are enabled by default on all supported browsers. If you are experiencing issues staying logged in to Blackboard, please review your browser settings to make sure third-party cookies are allowed.May 28, 2021
Press Alt + C to turn your camera on and off.
Use the following steps to select a camera:Open the Preferences window: From the Edit menu, click Preferences (Windows). ... In the left panel of the Preferences window, click Camera Settings in the Audio/Video section.Select a camera from the Select the camera to use drop-down list.
Blackboard Collaborate Ultra is a web conferencing tool that allows faculty to synchronously communicate online with students anywhere in the world. Collaborate Ultra is browser-based and does not require a separate launcher application as Collaborate Classic did.Apr 5, 2020