blackboard troubkeshooting

Having problems with Blackboard?

• Enable JavaScript. Much of Blackboard's functionality depends on JavaScript. ...
• Enable Popups. ...
• Disable Mixed Mode Security Warnings (Internet Explorer Only) Security warnings that appear in IE may cause confusion when trying to view content in Blackboard. ...
• Make sure there are no programs running on your computer that interfere with Blackboard. ...

Full Answer

What is blackboard?

Blackboard Troubleshooting Guide. On this page, you will find some answers and potential solutions to a few of the most common issues that u s ers have with Blackboard. If you still need help, please don’t hesitate to call us at: 541-383-7785, or email us at: elear n [email protected].

Why can’t I create a session in the blackboard app?

Blackboard Troubleshooting It is strongly suggested that you attempt connecting to the webinar room prior to the event in order to allow for any connection issues to be resolved. Participation in this webinar can be achieved in one of the following ways (NOTE: you do not have to join the webinar room through a computer to participate.

Is there a problem with cunyfirst and Blackboard?

Why is session fingerprint not working in Blackboard Learn?

Why is my blackboard not working?

Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.

Why can't I connect to Blackboard?

Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.

Why is my collaborate Ultra not working?

General Collaborate Ultra Troubleshooting Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021

How do I improve my blackboard connection?

Best practices for best experience Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.

Why is my Blackboard password not working?

If your password suddenly stopped working in Blackboard and you are positive that you are typing the username and password correctly, the problem is most likely caused by an expired password.Aug 21, 2019

How long will my Blackboard account be locked?

The default setting is 300 seconds. If a user doesn't successfully log in during this period, their account is locked. Provide the number of minutes a user's account remains locked. The default setting is 360 minutes.

Why is Blackboard Collaborate not working on my Mac?

If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.

What is failure code J10?

Failure Code J10. Failure Code J11. The J10 and J11 error messages indicate that a network connection is blocking HTML 5 web socket connections. These error messages are usually the direct result of a network firewall configuration issue on campus or at your workplace.Oct 8, 2020

Why can't I hear anything in Blackboard Collaborate?

Ensure that the correct audio device (speakers) is selected. Ensure that sound volume on the computer is not muted or set really low. Ensure that sound volume on the desired audio output device (e.g., speakers or headset) is not muted or set really low. Some headsets have a mute or volume knob on them.Oct 25, 2021

Why is my Blackboard experience poor?

Ultimately, this may cause your computer to reset its Internet connection in an attempt to overcome the connection problem, disconnecting you from Blackboard Collaborate. If your connection is poor, try selecting a higher connection speed (broadband users) or lower connection speed (dial-up users).Aug 4, 2014

What port does Blackboard use?

port 443For the list of IP ranges, see the networking article on Behind the Blackboard (available in English only). If your firewall is not open to this range, we'll try the UDP 50000 port. If that fails, traffic can connect using the Transmission Control Protocol (TCP) on port 443.

What is behind the Blackboard?

Welcome to Behind the Blackboard! This is where system administrators can find support, download software, obtain reference materials, and manage their accounts. For students, faculty, and other users, Behind the Blackboard is the perfect supplement to your primary campus helpdesk!