General Support If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organization or visit their web site.
Support. For assistance getting started with an online course and technical support contact the EPCC Blackboard Helpdesk available 24/7 (Toll Free) or visit Distance Learning Support Services.
Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.
The Blackboard app is designed especially for students to view content and participate in courses. The app is available on iOS and Android mobile devices.
Report an issue while in your session.Open the Session menu and select Report an issue.Identify and describe the issues that you had during the session.Select Submit.
Monitor chat to see if someone is about to ask a question or make a comment. Open the Collaborate panel and select Open Chat. You can also supervise all private chats.
Blackboard Collaborate is regularly certified against the following combinations of browsers and operating systems....Certified browsers and operating systems.BrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+3 more rows
Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.
Android: Go to Settings > Apps > Blackboard or Instructor > Storage > Clear Data. Uninstall the Blackboard app or Blackboard Instructor app. Restart device.
0:002:18The Blackboard App Tour - YouTubeYouTubeStart of suggested clipEnd of suggested clipGo straight to a test or assignment. And start working in assignments you can attach files fromMoreGo straight to a test or assignment. And start working in assignments you can attach files from cloud storage such as onedrive Google Drive or Dropbox. And completing the test is.
Log in to the Blackboard app with your username and password. When prompted to use Touch ID or fingerprint login, tap Continue. If you're already logged in to the app, access Settings from the app's main menu. Tap Touch ID and enable it.
To access Blackboard Learn, first make sure you are using the recommended browser, Google Chrome or Mozilla FireFox.Go to the Blackboard Learn site.Enter your username and password. Your username is your 8-digit NWTC ID number. Your password is the password that you created upon registration.