What does Blackboard Learn add to the operating system?
Service Levels and Credits. Blackboard shall use commercially reasonable efforts to make the SaaS Software Available, as defined below, twenty-four (24) hours a day, seven (7) days a week, with a minimum targeted uptime of 99.9% per calendar month.
What services should I start and stop when fronting Blackboard Learn?
Jun 05, 2020 · The product and service support, maintenance, and service level terms provided or linked-to below (“Support Terms”) are in addition to the terms of the Blackboard Master Services Agreement (“MSA”) applicable to a customer’s products or services. Support Terms may list multiple support levels and related terms, and in those instances a customer’s Order Form (as …
What is Service Level Agreement (SLA)?
The product and service support, maintenance, and service level terms provided or linked-to below (“Support Terms”) are in addition to the terms of the Blackboard Master Services Agreement (“MSA”) applicable to a customer’s products or services.€ Support Terms may list multiple support levels and related terms, and in those
How many service level agreement templates are there?
Mar 25, 2020 · The third and final master template is the SLA Metrics Tracking Process Template, which is designed to conduct periodic reviews of a service level agreement to ensure that all requirements are being met by both parties, and evaluate if any changes need to be made moving forward. Like the second master, this template also sets the foundation for ...
What is a SLA?
What is an SLA? A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service. The agreement varies between vendors, services, and industries.
What is an appendix in a SLA?
The appendix is a good place to store relevant information that doesn’t fit elsewhere, such as pricing models and charges. The following section is an example of information you may want to append to your SLA.
What is a definition and brief description?
Include a definition and brief description terms used to represent services, roles, metrics, scope, parameters, and other contractual details that may be interpreted subjectively in different contexts. This information may also be distributed across appropriate sections of this document instead of collated into a single section.
Definition of Blackboard services
bb-collab: The bb-collab service runs the Collaboration Tool within Blackboard Learn. Stopping this service will make the Collaboration Tool unavailable to users.
Start and stop services
The ServicesController utility is used to start and stop services. This utility must be run from the command line.
Start and stop the bb-collab service
In rare instances, it may be necessary to stop only the bb-collab service but leave all other services running. For example, when setting up a dedicated collaboration server in a multiple Web/app server configuration it is necessary to stop the bb-collab service on all servers except the collaboration server.
What Is An SLA?
- A service level agreement (SLA) is a documented agreementbetween a service provider and a customer that identifies both the services required and the expected level of service. The agreement varies between vendors, services, and industries. Before subscribing for an IT service, the SLA should be carefully evaluated and designed to realize maximum service value from an e…
Writing Slas: An Sla Template
- The SLA is a documented agreement. Let’s look at a sample SLA that you can use as a template for creating your own SLAs. Remember that these documents are flexible and unique. Make changes as necessary, as long as you include the relevant parties—particularly the Customer. And consider additional topics you may want to add agreements on, such as: 1. Review or monitorin…
Sla Best Practices
- Though your SLA is a documented agreement, it doesn’t need to be lengthy or overly complicated. It is a flexible, living document. My word of advice? Build one using this template and examples and consult with your customers for any perceived gaps. As unforeseen instances are inevitable, you can revisit and tweak the SLA as needed.
Additional Resources
- Additional SLA templates and examples are available here: 1. Columbia University IT (PDF) 2. University of Connecticut (PDF) 3. Giva (PDF) 4. PandaDoc 5. SLA template
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