blackboard senior director client success

What is Dave's career?

Dave is passionate about education and has spent the past 10 years working with institutions aligning technology solutions to strategy to ensure institutional effectiveness and student success. Prior to his role as head of consulting, Dave was Vice President of Sales for the Western United States and Canada.

How long has Basel been a project manager?

Basel bring over 15 years of project management. He spends the majority of his time as a project manager for institutions in the Middle East. Prior to Blackboard, he worked as Technical Specialist, Technical Lead, Senior and Junior Developer, all in Microsoft .NET technology.

Where is Caroline from?

Based in Brisbane, Australia, Caroline works with institutions throughout Australia, New Zealand and Asia to achieve their educational vision and goals.

Who is Rachel Coleman?

Coleman is responsible for the consulting services in North America. She has over 19 years of experience in online learning and Higher Education administration. Coleman has her BS from East Carolina University and MS in Instructional Technology from National University. Prior to Blackboard, she held leadership positions at National University, ITT Tech and eCollege.

Where is Eloisa from?

Based in Rio de Janeiro, Eloisa brings more than 15 years of experience in the scientific information industry, with a deep understanding of emerging technologies and their implementation in Latin American universities. She’s provided input and recommendations to key associations in Latin America, impacting policy development and strategy for Higher Education. Her areas of expertise include metrics, analytics and assessment, scientific databases and e-content.

Who is Dr. Agneberg?

Dr. Agneberg provides world-class training and consulting to a large and diverse client base and has successfully provided training and implementation expertise to clients since 2006. He has been a worldwide trainer, teacher, speaker and consultant for over 30 years and has taught Information Systems at various schools and universities throughout the U.S. for 13+ years.

Who is Laura Blackboard?

Laura brings over 20 years of higher education experience. She assists clients with Academic Technology Planning for Blackboard products to ensure a smooth adoption with maximum impact on the educational outcomes. She also assists clients with the Outcomes product, helping them implement in the way that brings the most benefit to their unique needs.

What is a site director?

Site Director: Site directors have the highest level of privileges on your site. They can configure and edit every workspace and website on the district site. They can also assign other users editing privileges to any workspace on the site.

Can you assign editing privileges to a subsite?

You can assign a user or group of users editing privileges to the entire site, a subsite, a homepage, a channel, or a section. These privileges are assigned by role.

What is a section editor?

Section Editors: Section Editors manage a specific section and all of the pages in it. This means they can add, edit, and delete pages. They can assign other section editors to the section and can restrict the viewing rights for the section and its pages.

Senior Client Success Manager

Responsible for the overall growth, development, and renewal of numerous helpdesk customers with a hands-on focus on strategic helpdesk customers. Leading a group that services most of Blackboard’s non-strategic helpdesk customers.

Manager, Client Management

Responsible for the overall performance of the Client Management team. The role requires the management of a team of Account Managers and Partnership Managers. Responsible for the overall health of the customer, maintaining the customer, and expanding the service offerings for current customers.

Sr. Account Manager

Senior Account Managers are the customer advocate to high visibility/profile clients in order to increase customer loyalty, retention and portfolio growth.

Account Manager

As an Account Manager, I work closely with all members of the Marketing, Sales and Account Executive teams on a portfolio exceeding two million dollars in net worth. The essential functions of this position entailed providing customer service to high visibility/profile customers in order to increase client satisfaction and portfolio growth.

Partnership Manager

Running the day to day operations between Presidium Inc and Elluminate Live.

Customer Service Representative

Provided inbound call and real-time chat support for Students, Staff and Parents for online education programs such as WebCT, D2L, Sakai, Angel and Blackboard.

PerceptIS Migration

Blackboard purchased PerceptIS in July 2014 and the end goal was to move PerceptIS to the Blackboard Infrastructure. This included Telephony, Ticketing System, Knowledge base, Phone Tree's, etc.

Senior Director, Sales Operations

Currently I lead the sales operations team and incentives team focused on driving world class sales force productivity and serving as a strategic partner to the sales leadership team. My team owns the creation and accuracy of the sales metrics, KPIs, reports, dashboards, incentive plans and analytics needed to forecast and run the business.

U.S. Communications & GSI Market Leader

I led a top-performing team of sales and technical professionals in management of the Talent & Engagement brand, which had within one year, able to post high double-digit growth in the Talent portfolio through a successful strategy of increasing the installed base and expansion of new clients.#N#My team and I instituted HR Leadership Exchanges, a collaboration among CHROs and Sr.

Atlantic Region Business Unit Executive - Engagement and Digital Experience Solutions

Led a team of sales and technical professionals focused on client and employee engagement and helping clients grow their digital experience. Within approximately one year, I hired external talent from major competitors and worked with the team to get the business back to growth.

U.S. East Region COO and Software Business Unit Executive

North America East Region Software COO and Business Unit Executive. Managed daily business operations, financial plans, strategic planning and workforce productivity. Served as the East Region lead for Sales Transformation Coverage and Client Expansion model.

IBM Client Executive

IBM Client Executive for Bank of America. Consistently ensured IBM’s value add was aligned with Client’s business requirements and then manged project delivery to achieve Client success. In addition, I held leadership roles in Services and Contracts for the team.

IBM Business Development Executive

IBM Business Development Executive for Bank of America responsible for the Global Technology Services brand. Leveraged 10 sales specialists to maximize coverage on this strategic account.

Amanda Newton

Exploring for my next and final adventure that will utilize my diverse and extensive experience and expertise.

What is Dave's career?

Dave is passionate about education and has spent the past 10 years working with institutions aligning technology solutions to strategy to ensure institutional effectiveness and student success. Prior to his role as head of consulting, Dave was Vice President of Sales for the Western United States and Canada.

How long has Basel been a project manager?

Basel bring over 15 years of project management. He spends the majority of his time as a project manager for institutions in the Middle East. Prior to Blackboard, he worked as Technical Specialist, Technical Lead, Senior and Junior Developer, all in Microsoft .NET technology.

Where is Caroline from?

Based in Brisbane, Australia, Caroline works with institutions throughout Australia, New Zealand and Asia to achieve their educational vision and goals.

Who is Rachel Coleman?

Coleman is responsible for the consulting services in North America. She has over 19 years of experience in online learning and Higher Education administration. Coleman has her BS from East Carolina University and MS in Instructional Technology from National University. Prior to Blackboard, she held leadership positions at National University, ITT Tech and eCollege.

Where is Eloisa from?

Based in Rio de Janeiro, Eloisa brings more than 15 years of experience in the scientific information industry, with a deep understanding of emerging technologies and their implementation in Latin American universities. She’s provided input and recommendations to key associations in Latin America, impacting policy development and strategy for Higher Education. Her areas of expertise include metrics, analytics and assessment, scientific databases and e-content.

Who is Dr. Agneberg?

Dr. Agneberg provides world-class training and consulting to a large and diverse client base and has successfully provided training and implementation expertise to clients since 2006. He has been a worldwide trainer, teacher, speaker and consultant for over 30 years and has taught Information Systems at various schools and universities throughout the U.S. for 13+ years.

Who is Laura Blackboard?

Laura brings over 20 years of higher education experience. She assists clients with Academic Technology Planning for Blackboard products to ensure a smooth adoption with maximum impact on the educational outcomes. She also assists clients with the Outcomes product, helping them implement in the way that brings the most benefit to their unique needs.

How much should you be earning?

Tell us about you and get an estimated calculation of how much you should be earning and insight into your career options.

How much does Blackboard Inc. in the United States pay?

The average Blackboard Inc. salary ranges from approximately $20,000 per year for Helpdesk Technician to $141,618 per year for Staff Engineer. Average Blackboard Inc. hourly pay ranges from approximately $10.87 per hour for Customer Service Representative to $40.00 per hour for Digital Marketer.