blackboard remote customer service advisor

What is the role of a customer service advisor?

Customer Service Advisors work to bring high-quality customer service to the customers they interact with. Some Customer Service Advisors spend much of their time on the phone, helping and advising customers, while other Customer Service Advisors deal with customers in-person.

What do remote customer service representatives do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues.

How do I become a remote customer service?

Tips on finding the right remote customer support roleResearch all your options by leveraging personal connections and job boards. ... Get to know hiring companies and their products. ... Emphasize transferable skills — even if you don't have experience. ... Incorporate customer service language into your resume and cover letter.More items...

How do I become a customer service advisor?

Skills needed to be a Customer AdvisorBeing able to work in a team.Patience.Ability to remain calm under pressure.Friendly and tactful personality.Good timekeeping.Open minded attitude.Being able to handle complaints and difficult situations.

What is face to face service?

It's providing assistance to customers in a more personal manner. Rather than relying on email, the telephone, or the internet, face-to-face customer service requires the customer and a trained representative of the business to be physically present in the same location.Jan 19, 2022

How does teamwork improve customer service?

Here's a quick breakdown of the benefits of customer service teamwork.You can resolve your customers' concerns faster.You provide a more consistent customer service experience.You avoid stress and burnout within your team.Speed up and streamline communication between reps.Get aligned on your core beliefs and values.More items...•Mar 5, 2020

What is the highest paying customer service job?

7 High-Paying Customer Service JobsBank Teller. A bank teller helps customers complete financial transactions in a bank or credit union setting. ... Account Coordinator. ... Concierge. ... Call Center Representative. ... Help Desk Analyst. ... Client Services Manager. ... Receptionist.Sep 17, 2021

Is it easy to get a customer service job?

While it may not be particularly difficult to join the customer service field, it will take time to master it and to learn the unique processes and procedures of your employer. Don't be afraid to ask your boss and colleagues for tips as you aim to exceed expectations in the customer service jobs you hold.Dec 22, 2021

How do I get a remote job?

Where to Find Remote JobsFlexJobs. FlexJobs has more than 50 job categories featuring telecommute and remote work opportunities at every career stage. ... Just Remote. ... We Work Remotely. ... Remote.co. ... Virtual Vocations. ... Working Nomads. ... Pangian. ... Remotive.More items...•Oct 4, 2021

What are the 7 qualities of good customer service?

What Are Essential Customer Service Qualities Examples?Delivering Respect to Your Customer. ... Have Your Agents Practice Active Listening Skills. ... Empathy: The Key to Customer Success. ... Ability to Communicate Clearly With the Customer. ... A Positive Attitude. ... Be Patient. ... Customer Service Agents Determined to Serve.More items...•Apr 26, 2021

What is the difference between customer service representative and customer service advisor?

Customer service Officers : Passionate about giving there customers great service and listening to there requests. Customer Service advisors: Identify clients needs with the various products and services on offer, while staying focused of whats important to the individual.Jun 20, 2017

Indeed Featured review

I was supporting 2 departments before I resigned, however with the increase in work, the compensation didn’t follow. Great opportunity for: job experience, independent work, remote work (no commute), and they supply all necessary equipment and training (3-4 weeks paid).

Great company

Great company. They love their employees and care about their well being. I would definitely go back in the summer to work since I’m in school from Fall to spring.

Pay and work does not match !

A great company, however too much micromanaging and very little pay for all the work that is required. If you don't like to be treated like a child, apply somewhere else!

Low pay, dated systems

Equipment failing, missing equipment and tedious systems. Incredibly low pay for what you're expected to do. Systems are dated need to be streamlined. You have to use multiple systems to accomplish one task. Would not recommend. You will always be in a temp position. If your equipment fails they don't pay you.

good company

Really great company to work for. Pretty easy work if you ask me. Supervisors are easy to get along with and are quite nice. Kind of wish that there were more opportunities for permanent positions to start off in.

Learning experience!

As a fresher, lots of opportunity to learn new skills and technology. Very supportive and caring Supervisors. Overall great experience working with the Team!

Not worth it

Equipment and servers don’t work right and supervisors don’t care. It isn’t worth the stress. The turn over rate here is really high for a reason. My training group of 20 all quit after a few months because of bad equipment and management. Not worth the little pay.

Indeed Featured review

I was supporting 2 departments before I resigned, however with the increase in work, the compensation didn’t follow. Great opportunity for: job experience, independent work, remote work (no commute), and they supply all necessary equipment and training (3-4 weeks paid).

Great company

Great company. They love their employees and care about their well being. I would definitely go back in the summer to work since I’m in school from Fall to spring.

Pay and work does not match !

A great company, however too much micromanaging and very little pay for all the work that is required. If you don't like to be treated like a child, apply somewhere else!

Low pay, dated systems

Equipment failing, missing equipment and tedious systems. Incredibly low pay for what you're expected to do. Systems are dated need to be streamlined. You have to use multiple systems to accomplish one task. Would not recommend. You will always be in a temp position. If your equipment fails they don't pay you.

good company

Really great company to work for. Pretty easy work if you ask me. Supervisors are easy to get along with and are quite nice. Kind of wish that there were more opportunities for permanent positions to start off in.

Not enough staff, changes are frequent and poorly thought out

Blackboard is focusing on cost cutting and that has extended to its staffing. Additionally they focus on constantly adding new features instead of fixing existing ones so there is a mountain of technical debt.

Pros

You can learn a lot about a whole slew of technologies. Also the pay isn't bad.