blackboard octc tech support

User Account Center

UAC is the place for you to set-up accounts, enroll in classes and more. If you're not sure if you're fully enrolled, this is the best place to start.

MyPath

From Email to Office 365, from Blackboard to Student Self-Service, your path to the right information is super easy thanks to Single Sign On in MyPath.

Pathfinder Den

The Pathfinder Den offers assistance with academic advising, class registration, academic support, and much more!

Registering for Classes

Ready to create your class schedule? Get in touch with your advisor, decide which classes you want to take and see when they are available.

Go KCTCS! Student Service Center

Give them a call, live chat or drop them an email if you have questions about all things school related.

Library

We don't just help you find what you're looking for, we can also help you decide what you want to use. See what the Library has to offer!

Bookstore

OCTC and Barnes and Noble have joined together to help our students with textbooks, school supplies, school spirit apparel, and much more!

How to contact Student Helpdesk?

Student Helpdesk at 1-855-5GO-OCTC (1-855-546-6282) . In order to use the User Account Center, you must have a valid Home Email Address (other than your KCTCS email address) on file in Student Self-Service because the User Account Center will send a password reset code to that email address.

What is the Office of Information Technology Services?

The Office of Information Technology Services maintains all faculty and staff computers as well as all on-campus computer labs. We ensure that the college's computer use policy is enforced.

How to reset password on campus?

Students may also reset their password by using any campus computer, pressing ctrl+alt+delete, and following the "Change a Password" menu option.

How long does it take to get email access for college credit?

A student gets email access 24-48 hours (2 business days; weekends and holidays are excluded) after enrolling in a regular college credit class. Before that they have access to student self-service (aka Peoplesoft or PS). Before enrolling, the student account will have Applicant or Not-Enrolled.

How many devices can I use Office 365 Pro Plus on?

All KCTCS students who are currently enrolled in a course are eligible to install the full version of Office 365 Pro Plus on up to 5 devices for free. This includes PC, Mac, Apple tablets and phones, and Android tablets and phones.

How to contact Blackboard Connect?

General Support. If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organization or visit their web site.

What is blackboard help?

Blackboard Help provides support and guidance for educators from K-12 to higher education and professional education. The site lets you easily find help by product—and helps you find which product your school uses.

What is behind the blackboard?

Behind the Blackboard provides product support and reference materials, software downloads, known issues, and allows you to manage your account. The site also serves as a supplement to your primary campus helpdesk.

What is Blackboard Learning Services?

Blackboard’s Learning Services & Training team can support your training needs by ensuring that your faculty and staff have the skills to maximize their use of the technology in which you’ve invested. We offer online and onsite training courses with content for all of our platforms.

WORK READY KY

You can get trained for a high paying, in-demand job in four months or less, tuition free! You'll get hands-on experience from faculty who are up-to-date with the skills and needs that employers are looking for, so you can get in, get out, and get to work!

Focused on Workforce Education and Readiness

We have programs that can get you on the fast track to a high paying, high demand job. These programs are customized to the needs of local businesses, with an understanding of local values.

Invested in Every Student

You are not just a number here; you are the reason we do what we do. Our faculty take a personal interest in your future and are here to help you navigate your journey. Everyone is here to make sure You’ve Got This!

Encouraging and Approachable

Offering you a challenging education in a supportive environment practically in your backyard is what we do. We may expect a lot, but we know you are willing to do whatever it takes, and we’ll do whatever it takes to help.

Engaged in the Community

We live and breathe the words “community college” every day. The communities we serve are the core of our colleges. Our students stay in the community when they graduate and are committed to giving back and bettering the lives of others.

For Faculty

For technical help setting up your Blackboard course, faculty are encouraged to use the KCTCS 24/7 Blackboard Technical Help Desk .

For Students

For technical help with Blackboard and other KCTCS provided computer programs, students are encouraged to use the Go KCTCS! Student Service Center . Navigate to your home college’s link to: