Android: Go to Settings > Apps > Blackboard or Instructor > Storage > Clear Data. Uninstall the Blackboard app or Blackboard Instructor app. Restart device.
Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.
If you are unable to login into the Blackboard mobile app but able to login via your desktop or mobile browser, we would suggest that you clear your Blackboard cache (i.e. any data / saved passwords associated with Blackboard). For Android users: On your Android phone or tablet, open the Chrome app Chrome.May 15, 2021
Clearing Browser Cache and Cookies Copy & paste this link in your browser: chrome://settings/clearBrowserData. Check the boxes for "Browsing history, Cookies and other site data, and Cached images and files" Click "Clear Data" Completely close all tabs/windows and restart the browser.May 13, 2021
General Collaborate Ultra Troubleshooting Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021
Best practices for best experience Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.
AndroidGo to Settings > Apps > Blackboard > Storage > Clear Data.Uninstall the Blackboard app.Restart device.Reinstall the Blackboard app.Aug 8, 2018
Log into Blackboard Learn and enter the course. In the Course Management menu under Customization, click Properties. Under Set Availability, check the radio button next to "Yes" for Make Course Available. Click the Submit button.
The app is available currently on the iTunes App Store for iPhone or iPod Touch, the Google Play store for Android devices and Microsoft.com for Windows devices. From your device, access the appropriate online store. Search for Blackboard Instructor. Install the app on your mobile device.Feb 3, 2022
Disable AdBlockers and extensions, refresh your Collaborate Ultra session. … Try clearing web browser cache and restarting the session.May 22, 2021