On-Campus Help Desk
The Distance and Online Learning Help Desk is available during our regular (Monday - Friday, 8 a.m. - 5 p.m.) and summer (Monday - Friday, 8 a.m. - 4 p.m.) hours.
SUNY Online Support Services Help Desk
The SUNY Online Support Services Help Desk provides primary support for Blackboard sites for more than half of the 64 SUNY colleges and universities across New York State. Current students, faculty, and campus staff may contact us for any questions specifically related to online courses on the colleges Blackboard website.
Why can't I log into Blackboard?
Some common reasons for not being able to log in to Blackboard are: You are entering the wrong username or password. For example: You are including the @hvcc.edu for your username instead of using the numbers. The caps lock is turned on and incorrect case characters are being supplied.
How long does it take for a student account to become active?
Your student account is not active immediately. Within 24 hours after the tuition bill is paid your accounts will become active. You have a Pop-Up Blocker configured. Some of the college’s Web services will launch a new Web browser for certain interactive tools or course content.
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