blackboard help desk wilmington university

What is blackboard help?

Blackboard Help provides support and guidance for educators from K-12 to higher education and professional education. The site lets you easily find help by product—and helps you find which product your school uses.

What is Blackboard Learning Services?

Blackboard’s Learning Services & Training team can support your training needs by ensuring that your faculty and staff have the skills to maximize their use of the technology in which you’ve invested. We offer online and onsite training courses with content for all of our platforms.

How to contact Blackboard Connect?

General Support. If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organization or visit their web site.

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What type of help are you looking for?

Blackboard App for Students: Receive mobile updates about your courses, complete assessments, participate in discussions, join Collaborate sessions, and view your grades.

Looking for a mobile app for Blackboard Learn?

Blackboard App for Students: Receive mobile updates about your courses, complete assessments, participate in discussions, join Collaborate sessions, and view your grades.

What is Blackboard contact center?

Blackboard contact centers serve as a seamless extension of your campus, enabling year-round support for student’s most important questions. We can help increase your institution’s service capabilities and free up valuable resources. Hear from several clients that have found success by partnering with Blackboard Student Success.

What is IT Help Desk?

The IT Help Desk supports most applications and systems used by higher education. Being technology agnostic, we are positioned to provide an expedited, effortless experience to faculty, staff and students.

Is staffing for support tough?

Staffing for support is tough. You need more staff at certain times, you need to be 24/7/365, you need to keep costs down and all while serving your end users. Our flexibil ity in staffing to meet your institution's support needs allows you to provide consistent, fast, high-quality support with minimal hold times—without incurring unnecessary costs , which are otherwise financially uns ustainable year-round.