blackboard failure code j10

The J10 and J11 error messages indicate that a network connection is blocking HTML 5 web socket connections. These error messages are usually the direct result of a network firewall configuration issue on campus or at your workplace.

Full Answer

What does J08 error code mean in Blackboard?

Aug 21, 2019 · The J10 and J11 error messages indicate that a network connection is blocking HTML 5 web socket connections. These error messages are usually the direct result of a network firewall configuration issue on campus or at your workplace.

What is J10 and J11 error code?

Feb 24, 2021 · Failure Code J10 and J11. When attempting to join a Blackboard Collaborate Ultra session from a school or office network, the session fails to connect and the user encounters Failure Code J10 or Failure Code J11. Blackboard Collaborate Ultra requires a HTML 5 web socket connection be allowed on browsers and networking appliances such as proxy servers.

What are the error codes for Blackboard Collaborate Ultra?

Failure Code J10 Failure Code J11 The J10 and J11 error messages indicate that a network connection is blocking HTML 5 web socket connections. These error messages are usually the direct result of a network firewall configuration issue on campus or at your workplace. Click here to check that you can use HTML5 with your current set up.

Where can I learn more about support issues in the blackboard?

Blackboard (Bb) common issues and solutions when using the Bb Collaborate Ultra tool. Blackboard (Bb) common issues and solutions when using the Bb Collaborate Ultra tool. ... I got J10 or J11 failure code. If you get the connection problem as shown in the picture below, try to join the session from another network such as a wifi in a coffee ...

Why is my blackboard not working?

Internet History and Cache Sometimes, this stored data can create problems for Blackboard users trying to login to the system. If you are experiencing “Session Already Running” errors or are unable to view certain web content, try clearing your Internet history and/or cache.

How do I get Blackboard Collaborate Ultra?

If you are using the Blackboard Collaborate Ultra tool, you can add Blackboard Collaborate directly to your course content.From the content area select Tools and More Tools.Select Blackboard Collaborate Ultra. By default the link name is Blackboard Collaborate Ultra. ... Select Submit.

Why is my collaborate Ultra not working?

General Collaborate Ultra Troubleshooting Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021

How do I activate Blackboard?

Log into Blackboard Learn and enter the course. In the Course Management menu under Customization, click Properties. Under Set Availability, check the radio button next to "Yes" for Make Course Available. Click the Submit button.

A03 Connection Error

An A03 Connection Error typically means that the session was not found, or the token being used is not valid. However, in most cases the participant has been sent a "join" link instead of a "guest" link.

Failure Code A01

Failure Code A01 is caused by an authentication attempt for the live session timing out after 20 seconds. This means your browser has been attempting to authenticate into a live session for over 20 seconds but has failed to connect.

Failure Code A05

You are attempting to join a session using a Join link that has been copied and pasted into your web browser. Links to Collaborate sessions that include /join/ as part of their URL are single use only.

Failure Code A07

You have lost access to the session and tried to re-join but failed. Close your browser and check that your current network connection is active. Then attempt to re-join the session.

Failure Code J08

Failure code J08 occurs when features of the Blackboard Collaborate Ultra tool are blocked by the network, or device you are currently using.

Failure Code J10 and J11

When attempting to join a Blackboard Collaborate Ultra session from a school or office network, the session fails to connect and the user encounters Failure Code J10 or Failure Code J11.

I got J10 or J11 failure code

If you get the connection problem as shown in the picture below, try to join the session from another network such as a wifi in a coffee shop, library or your phone hot spot. If you can join from other places, it indicates that your network blocks your computer to access the session.

I cannot hear others in the session

If you use a headset, check if it is firmly plugged in to your computer and turned on. Try to change to another plugin slot.

Others cannot hear me

Make sure that your Mic is un-muted and the level bar on the mic icon moves up and down when you talk. If it still doesn’t work, go to the next step.

Document Summary

Collaborate with the Ultra experience requires a HTML 5 Web Socket connection be allowed on browsers and networking appliances such as proxy servers.

Information

To test the Web Socket connection please use the same setup that is failing to connect to the Collaborate with the Ultra experience. For example if you are using a proxy server, please try this test from behind the proxy server.