blackboard collaborator launcher customer service

What is the Blackboard Collaborate launcher?

Blackboard Collaborate Launcher. Launch From Windows. Launch From Mac. Troubleshoot. On this page.

How do I set up Blackboard Collaborate on Windows?

Meet with your instructor or classmates online using a completely web-based interface.

What is the installer file name for Blackboard Collaborate?

If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organization or visit their web site. If you are receiving Blackboard Connect messages in error, or no longer wish to receive them, contact the sending institution.

How do I contact blackboard support?

If the problem persists, see below Additional Information: Meeting files do not automatically start Blackboard Collaborate Launcher. If you recieve an authentication error when try to run a meeting file, please restart your computer. If the problem persists, please contact the Service Center at 786-4646 or [email protected].

How do I contact Blackboard Collaborate?

Call into a Collaborate Session using telephone audio and a computer. If your attendees have joined a session on a browser and want to use a telephone for audio, open the Session menu and select 'Use your phone for audio'. Call the number listed on screen, and enter your unique personal identification number (PIN).

Why is Blackboard Collaborate not working?

Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021

How do I install Blackboard Collaborate on my laptop?

Install the Windows LauncherOn the Room Details page, click Join Room or, in the Recordings table, click a recording link. ... A pop-up window reminds you to install the launcher. ... Open the Blackboard Collaborate setup wizard. ... Click Next > to start the setup wizard and Finish when complete.More items...

What is Blackboard Collaborate launcher?

The Blackboard Collaborate Launcher is a utility for Windows and Mac that provides a convenient and reliable way for you to launch your Blackboard Collaborate web conferencing sessions and recordings.

Why is Blackboard not working on Chrome?

Enable Third-Party Cookies Third-party cookies are enabled by default on all supported browsers. If you are experiencing issues staying logged in to Blackboard, please review your browser settings to make sure third-party cookies are allowed.May 28, 2021

How do I fix Blackboard?

Table of ContentsReload or Hard Refresh the Blackboard Web Page Multiple Times.Check the Blackboard Server Status.Use a Different Web Browser.Clear Your Web Browser's Recent History, Cache and Cookies.Sign Out and Sign Back Into Blackboard.Avoid Leaving Blackboard Logged In on Your PC.More items...•Oct 24, 2020

Can I download Blackboard on laptop?

The Windows version of the Blackboard app is no longer supported and was removed from the Microsoft Store on December 31, 2019. The iOS and Android versions of the app are supported and get regular updates.

How do I log into Blackboard on my laptop?

To access Blackboard Learn, first make sure you are using the recommended browser, Google Chrome or Mozilla FireFox.Go to the Blackboard Learn site.Enter your username and password. Your username is your 8-digit NWTC ID number. Your password is the password that you created upon registration.

Can I use Blackboard Collaborate on my laptop?

With its comprehensive tools and capabilities, faculty and students meet in an online space using features such as video and/or audio chat, whiteboard, slideshow, and screen sharing. Blackboard Collaborate is accessible from a desktop, laptop, iOS/Android phones and tablets … at no charge to you or your students!

How do I open Blackboard Collaborate?

If this is your first time using the Blackboard Collaborate Launcher: Download and install the launcher. If you installed Blackboard Collaborate Launcher: Open the meeting. collab file. If you installed the launcher but Blackboard Collaborate prompts you to download it: Select Launch Blackboard Collaborate now.

How do I download Blackboard launcher?

Click on the Join Room button in the first box (the general room for the course). Then, the room (as shown below) will come up on the screen. For first-time users, click on the link “download the Blackboard Collaborate Launcher” Click on the Download Launcher button. A pop-up window reminds you to install the launcher.

Is Blackboard Collaborate free?

Blackboard Collaborate is free for all staff to use, and there is no restriction on the maximum number of sessions that can be run at any one time.

How to contact Blackboard Connect?

General Support. If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organization or visit their web site.

What is Blackboard Learning Services?

Blackboard’s Learning Services & Training team can support your training needs by ensuring that your faculty and staff have the skills to maximize their use of the technology in which you’ve invested. We offer online and onsite training courses with content for all of our platforms.

What is blackboard help?

Blackboard Help provides support and guidance for educators from K-12 to higher education and professional education. The site lets you easily find help by product—and helps you find which product your school uses.

Article Purpose

This article addresses how to install the new Blackboard Collaborate Launcher on Windows systems. For returning Collaborate customers, the way Collaborate sessions and recordings are accessed has changed. Previously, launching a new meeting would download a file named 'meeting.jnlp' which was ran by the local systems default Java installation.

Needed Materials

The Blackboard Collaborate Launcher is installed by a file named ‘BlackboardCollaborateLauncher-Win.msi’. To download the file, follow the below instructions:

Additional Information

If for whatever reason the Blackboard Collaborate Launcher cannot be installed, there is a workaround to access your meeting using your local system's version of Java instead of the version provided by the Blackboard Collaborate Launcher. Please follow the steps that are appropriate for your system (Windows 8 or Windows 7):