We recommend you use Google Chrome to join Blackboard Collaborate Sessions. The test link below enables you to check your connection to Blackboard Collaborate, ensure your mic and webcam work, and practice displaying content by uploading a file or screen sharing.
Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021
If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.
Blackboard Collaborate is regularly certified against the following combinations of browsers and operating systems....Certified browsers and operating systems.BrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+3 more rows
We strongly recommend Blackboard students use the latest version of Mozilla Firefox for Windows or Mac because it is the most compatible with our current Blackboard systems.
Select a Camera If only one video camera is installed on your computer, Blackboard Collaborate automatically uses it when you preview and transmit video. However, if you have more than one video input device on your computer, you can choose which device to use.
Make sure your browser is a selected app for both the Camera and Microphone. Open Chrome Preferences, select Advanced and Site Settings. Select Camera or Microphone. Make sure the session is in the Allow list.
Best practices for best experience Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.
If this is your first time using the Blackboard Collaborate Launcher: Download and install the launcher. If you installed Blackboard Collaborate Launcher: Open the meeting. collab file. If you installed the launcher but Blackboard Collaborate prompts you to download it: Select Launch Blackboard Collaborate now.
Use the following steps to join a Collaborate session on a computer using Microsoft Windows:Point to Tools and click Blackboard Collaborate to access the Blackboard Collaborate Scheduler Page.Access the Room Details page and click Join Room.
On the Administrator Panel, under Software Updates, select Blackboard Learn Updates Available. Select Get It Now! to go the Blackboard Learn Downloads page and select the desired update. Download the update and the release notes, which provide warnings, tips, and installation instructions.