Blackboard Collaborate users can find support through our 24/7 staffed support team and online knowledge base. Find Support for Instructors & Students; Technical Support Portal. Find the help and support you need, as well as extensive training offerings for Blackboard Collaborate. Visit Behind the Blackboard; Blackboard Collaborate Training Solutions
Blackboard Collaborate Help. What version are you using? Collaborate: Ultra Experience. Meet with your instructor or classmates online using a completely web-based interface. Collaborate: Original Experience.
Get support from Collaborate's chatbot during sessions. The chatbot is always on and responds to commonly asked Collaborate questions and issues. You can ask Chatbot your questions or select from a pre-populated list. Select Chat Support in My Settings to open the Chatbot. If your issues continues, or you need more help, explore these pages for more help.
You can also access Collaborate support by clicking on the Tools link within Blackboard and choose the icon for Collaborate technical support. Troubleshooting tips. Make sure you’re using a recent version of a supported browser* (If using Chrome) make sure you’ve allowed third party cookies; Leave the Collaborate session and re-enter it
General Support If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organization or visit their web site.
Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
(317) 333-7300Blackboard / Technical support
General Collaborate Ultra Troubleshooting Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021
Report an issue while in your session.Open the Session menu and select Report an issue.Identify and describe the issues that you had during the session.Select Submit.
Table of ContentsReload or Hard Refresh the Blackboard Web Page Multiple Times.Check the Blackboard Server Status.Use a Different Web Browser.Clear Your Web Browser's Recent History, Cache and Cookies.Sign Out and Sign Back Into Blackboard.Avoid Leaving Blackboard Logged In on Your PC.More items...•Oct 24, 2020
If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.
Blackboard doesn't have email support.
Monitor chat to see if someone is about to ask a question or make a comment. Open the Collaborate panel and select Open Chat. You can also supervise all private chats.
Send an emailFrom the course menu, select Tools > Send Email.On the Select Users or Select Groups page, select the recipients in the Available to Select box and select the right-pointing arrow to move them into the Selected box. ... Type your Subject and Message.More items...
Select a Camera If only one video camera is installed on your computer, Blackboard Collaborate automatically uses it when you preview and transmit video. However, if you have more than one video input device on your computer, you can choose which device to use.
Make sure that cookies from third parties are allowed. Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard, please check your browser settings to make sure you allow third party cookies.
If you are using the Blackboard Collaborate Ultra tool, you can add Blackboard Collaborate directly to your course content.From the content area select Tools and More Tools.Select Blackboard Collaborate Ultra. By default the link name is Blackboard Collaborate Ultra. ... Select Submit.
Click the Talk button to turn on the microphone. A microphone icon will appear in the Participants panel, the Talk button will display with a visual indicator and the microphone level slider will move up and down as the volume of your speech changes. Click the button again to turn off the microphone.
We can confirm that users in China have access both to Blackboard Collaborate and MS Teams, but access is dependent on the quality of the internet connection and this varies in different parts of China.
Check that the browser has permission to access your microphone and camera. Visit the troubleshooting page for your browser to learn more. Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available.