Click on the gear icon to open the My Settings tab in the Collaborate Panel. Click on Audio and Video Settings to expand this section if it is not already expanded. Using your Telephone for Audio Select the option labeled Use your phone for Audio. Blackboard will then generate a phone number and PIN you can dial in.
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This help topic documents the Blackboard Collaborate Launcher available in versions 4.4 and later of the Blackboard Collaborate Building Block. If you are unable to launch Blackboard Collaborate with your .collab file, read the following topics, in order, to troubleshoot your issue.
Check the correct microphone and webcam is selected inside Blackboard Collaborate. Click the Purple Collaborate Panel in the bottom right hand corner of the session > Settings Cog > Audio and Video Settings and work through the Set up your camera and microphone menu. Select the correct microphone - you should see the purple bar moving when you speak
Use your phone for audio while in the session. If you have joined a Collaborate session on a browser, you can choose to use your phone for audio. If you want to call into the session without joining on a browser, see Anonymous dial-in. Open the Session menu and select Use your phone for audio. Call the number listed and enter the temporary ...
If you are using the Blackboard app on a mobile device, Collaborate appears in your course’s menu, and clicking on it will take you directly into the Course Room. 1. To enter your Course Room, click on the Blackboard Collaborate Ultra link in your course or click on Tools in the left menu. 2. Your Course Room will appear near the top. Click on it. 3.
Use the microphone and camera icons along the bottom of the main stage or content presentation area. With your keyboard, press Alt + M to turn your microphone on and off. Press Alt + C to turn your camera on and off. The microphone is active after you turn it on.
Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
Settings you can change during a session If you want to change settings during a session, open the Collaborate panel, select My Settings, and open Session Settings.
Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021
Make sure that cookies from third parties are allowed. Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard, please check your browser settings to make sure you allow third party cookies.
Select a Camera If only one video camera is installed on your computer, Blackboard Collaborate automatically uses it when you preview and transmit video. However, if you have more than one video input device on your computer, you can choose which device to use.
Access My Settings From the Collaborate panel, go to the My Settings tab panel. Spacebar or select My Settings tab panel to open. Find the heading My Settings heading with heading keyboard short cuts, the Tab key, or visually.
From the list of Sessions, find a session. Select Session options and Edit settings. Select Presenter or Moderator in the Guest Role menu.
Blackboard Collaborate mobile web conferencing allows users of Blackboard Collaborate web conferencing to connect to their sessions on the Apple iPad, iPod Touch, or iPhone devices. You can do these things with the app. View the Whiteboard.
If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.
Important: If you are unable to log in to Blackboard this could be for one of the following reasons: The username or password has been typed incorrectly. [Please check you are typing the correct username and password. Check whether Caps Lock is on or off ].Aug 29, 2018
Join a SessionPoint to Tools and click Blackboard Collaborate to access the Blackboard Collaborate Scheduler Page.Access the Room Details page and click Join Room.
On Mac: The launcher is called Blackboard Collaborate Launcher. The default installation location is your Downloads folder. However, when opening a .collab file, you had the option to move it to your Applications folder instead, so check there too. If you do not have the launcher, install it.
Your computer may not know what application is required to open .collab files. Normally, once the launcher is installed, the file association between it and .collab files is already established. However, if the association was not made, you can make it either through your operating system or, if a Firefox user, through your browser.
It's best to let Mac OSX set the time zone automatically for you: Click the Apple menu > System Preferences, then click Date & Time. You may need to click the padlock icon to make changes. Click Date & Time, then select Set date and time automatically and choose an appropriate server for your region.
Collaborate can be quite demanding on your internet connection. Collaborate is smart, and will dynamically adjust your experience to enable you to remain in the session for as long as possible, but follow the steps below to ensure a successful session. Improve your Collaborate experience. If sharing your webcam, turn it off.
Open the Collaborate panel and select My Settings. Select Session Settings and Allow users to join the session using a telephone.
If you hang up your phone without leaving the session, you are still connected to the session. Your phone is disconnected. If you are also in the session in your browser, you can still hear and speak over the internet.
If you close your browser, your phone is still connected. You can still hear the session and talk from your phone. You aren't able to chat or share anything without the session open in a browser. You are identified in the Attendees panel as phone only. This means other attendees can't chat privately with you.
Collaborate enables your instructor to share content, making the session more dynamic. Most of the time, you will enter a Course Room in the role of Participant, and the instructor will be the Moderator. The instructor can change your role from Participant to Presenter, which would increase your content sharing options. Be aware that poor internet connections and slow speeds may interfere with sharing. Therefore, you should be on a private network (e.g., at home) rather than a public one (e.g., public place, such as a school, restaurant, coffee shop).
There are a number of ways for users to dial in to a Collaborate meeting, using a phone for audio. This is useful if you are having audio problems or do not have a microphone or speaker s.
By default, guests are not allowed to join a Collaborate Course Room, as this poses a security risk. However, there are instances where your instructor may share out a guest link with you. The guest link allows a one-click entry, so it is convenient.
Once you have joined a session, you will need to see what your instructor has enabled you to share and then determine what you want to or can share. By default, nothing will be turned on when you join the session aside from showing you have entered. However, if your instructor has enabled features, you will have many options for interacting and sharing items.
Blackboard Collaborate Mobile App 1 View the Whiteboard. 2 View an Application on another user's desktop. 3 Access to breakout rooms. 4 Send and receive chat messages with the entire room. 5 Listen to other speakers and speak to the room. 6 Respond to polls.
Google Play and Android are trademarks of Google Inc. Apple, the Apple logo, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
mBaaS is the service relay in Amazon Web Services that handles the request traffic for the Blackboard app.
The term or duration setting for a course determines if a course appears in the current, past, or upcoming course list. This property may not be visible to users of all roles.
The Blackboard app is not compatible with Session Fingerprint settings to create a new session when the fingerprint changes. Several types of content that are not supported in the native UI are loaded in an in-app browser (webView), which uses a different user agent than the native app view. The traffic for webView requests does not go through the mBaaS relay like native requests, so the remote IP address and user agent changes. Therefore, the user agent and IP address must change in any webView workflow, and attempting to create a new session upon a change to the session fingerprint causes a session failure in the webView in-app browser.
Blackboard has introduced a new automated chatbot designed to help you troubleshoot common issues while still in your session. You can access the chat support by clicking on the Settings button in the Collaborate Panel.
If you are trying to connect to a session and, instead of loading, you see a spinning purple wheel, check your cookie settings.
For the best experience, make sure that you are using Google Chrome, as it is the most compatible with Collaborate Ultra.
Are you unable to hear the speaker or are people unable to hear you? Is your video not turning on or showing a blank screen?
Are you having trouble sharing content with your participants? Are you getting a message saying that the application sharing is starting but it does not start sharing?