blackboard collaborate errors

How do I fix Blackboard Collaborate connection?

Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.

Why is Blackboard not working on Chrome?

Enable Third-Party Cookies Third-party cookies are enabled by default on all supported browsers. If you are experiencing issues staying logged in to Blackboard, please review your browser settings to make sure third-party cookies are allowed.May 28, 2021

Why is Blackboard Collaborate not working on my Mac?

If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.

Why can't I share my screen on Blackboard?

Applications need to be open to share them. If the application isn't open, it won't appear as an option to share. Go to the Share Application/Screen button. Spacebar or select Share Application/Screen button to open an operating systems dialog window or Share Application/Screen panel in Collaborate.

Does Blackboard Collaborate work on Chrome?

Blackboard Collaborate is regularly certified against the following combinations of browsers and operating systems....Certified browsers and operating systems.BrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+3 more rows

How do I fix a Blackboard error?

Clearing Browser Cache and Cookies ​Copy & paste this link in your browser: chrome://settings/clearBrowserData. Check the boxes for "Browsing history, Cookies and other site data, and Cached images and files" Click "Clear Data" Completely close all tabs/windows and restart the browser.

How do I get Blackboard Collaborate to work on my Mac?

If this is your first time using the Blackboard Collaborate Launcher: Download and install the launcher. If you installed Blackboard Collaborate Launcher: Open the meeting. collab file. If you installed the launcher but Blackboard Collaborate prompts you to download it: Select Launch Blackboard Collaborate now.

Is Blackboard compatible with Mac?

Recommended Browser We strongly recommend Blackboard students use the latest version of Mozilla Firefox for Windows or Mac because it is the most compatible with our current Blackboard systems.

Does Blackboard work on Macbook?

The Blackboard Collaborate Launcher is a software application for Mac OS X 10.8. 4 and higher. The Launcher provides a convenient and reliable way for you to access your Blackboard Collaborate web conferencing sessions and recordings.

How do I allow screen sharing on blackboard?

From a Chrome browser, open the Collaborate panel and select the Share Content tab. Select Share Application/Screen. Select the Chrome Tab option. If you are on Windows, you can also select Entire Screen.

How do I share my screen on blackboard?

1:182:23Sharing Your Desktop with Blackboard Collaborate UltraYouTubeStart of suggested clipEnd of suggested clipAnd I'm going to hit share application and you'll see here I have this morning in order to shareMoreAnd I'm going to hit share application and you'll see here I have this morning in order to share your screen you'll need the desktop sharing extension. Click below to install and click Add when the

How do you share a presentation on Blackboard Collaborate?

1:202:18Sharing PowerPoint Files in Blackboard Collaborate with the ...YouTubeStart of suggested clipEnd of suggested clipWindow open the slideshow menu. And select setup slideshow select browse by individual window andMoreWindow open the slideshow menu. And select setup slideshow select browse by individual window and select ok start your presentation. You're now ready to share your slides and collaborate.

What does WS4000 mean?

M:WS4000 error indicates an authorization token mismatch in cases where a user has been improperly connected to or not completely disconnected from a Collaborate Ultra session when another launch event for the same session is detected using a new authorization token.

How to enable cookies on Chrome?

Enable cookies on Chrome: On your computer, open Chrome. At the top right, click ⋮ icon, then "Settings.”. Under "Privacy and security," click "Site Settings", then "Cookies and site data.”. Next to "Allow," select the "Add" button. Enter the web address: us.bbcollab.com.

Live session in progress

From in the session, open the Session menu and select Report an issue.

Past sessions that are over

Managers can download the Attendance report. The report contains the Session ID and Session Instance ID values under the SessionIdentifier and SessionInstanceIdentifier columns.

Session recordings

Managers can download the Recording report. The report contains the Session ID and Session Instance ID values under the SessionIdentifier and SessionInstanceIdentifier columns.