Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.
Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.
General Collaborate Ultra Troubleshooting Check that your browser is fully up-to-date. Check the browser's microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked. Clear your browser's cache. Make sure your browser allows third-party cookies.Jan 29, 2021
250 attendeesCollaborate sessions support 250 attendees at a time. Administrators can turn on webinar mode to support large scale sessions of up to 500 attendees. If you invite more attendees than the session supports, not everybody invited will be able to join.
Clearing Browser Cache and Cookies ​Copy & paste this link in your browser: chrome://settings/clearBrowserData. Check the boxes for "Browsing history, Cookies and other site data, and Cached images and files" Click "Clear Data" Completely close all tabs/windows and restart the browser.May 13, 2021
Enable Third-Party Cookies Third-party cookies are enabled by default on all supported browsers. If you are experiencing issues staying logged in to Blackboard, please review your browser settings to make sure third-party cookies are allowed.May 28, 2021
Best practices for best experience Close all programs on your computer except for the browser you are using for your Collaborate session. Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. Only use up-to-date Internet browsers that are supported by Blackboard Collaborate.
If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.
You can find Blackboard Collaborate under your course Details & Actions. Next to Blackboard Collaborate, open the More options for Collaborate menu.
Everyone enrolled the course has access to the session. If you want to invite someone not in your course, send them a guest link....InvitationFrom Invitations select the Invitation Options menu.Select Invite Attendee.Type the name and email of the attendee.Select the role you want to give them.Select Add To Session.
Allow guest and observer access On the Control Panel, expand the Customization section and select Guest and Observer Access. On the Guest and Observer Access page, select Yes for Allow Guests and Allow Observers.
To obtain a guest link for a session:Click on the button with the three dots to the right of the course room or the session link.Click on the Copy Guest Link option in the menu.The Guest Link URL will appear on screen.Oct 25, 2020