blackboard and tcp

What ports does Blackboard use?

For the list of IP ranges, see the networking article on Behind the Blackboard (available in English only). If your firewall is not open to this range, we'll try the UDP 50000 port. If that fails, traffic can connect using the Transmission Control Protocol (TCP) on port 443.

How do I fix a connection in Blackboard?

Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.

How much bandwidth does Blackboard Collaborate use?

Each video typically uses 360 kbps but can drop as low as 20 kbps depending on network conditions. Application sharing ranges from 70 kbps to 500 kbps depending on the content being shared and network conditions.

Why is Blackboard Collaborate not loading?

Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.

How do I use Blackboard Connect?

0:421:51Blackboard Connect | How to add Contacts - YouTubeYouTubeStart of suggested clipEnd of suggested clipClick Add under the checkmarks. And find the type of contact you would like to add for example phoneMoreClick Add under the checkmarks. And find the type of contact you would like to add for example phone. Number text SMS number. And email address enter the contact information and click Save.

What is behind the Blackboard?

Welcome to Behind the Blackboard! This is where system administrators can find support, download software, obtain reference materials, and manage their accounts. For students, faculty, and other users, Behind the Blackboard is the perfect supplement to your primary campus helpdesk!

Is Blackboard Collaborate available in China?

We can confirm that users in China have access both to Blackboard Collaborate and MS Teams, but access is dependent on the quality of the internet connection and this varies in different parts of China.

What Internet connections speeds are required for Level B in Blackboard?

Dedicated internet connection of at least 5 Mbps or higher, preferably LAN connected if available. You can perform speedtest of your existing connection at https://www.speedtest.net/.

How do I limit bandwidth on a shared network?

How to get more bandwidth on a shared internet connectionMethod 1. Ask others to stop using the internet. ... Method 2. Use Ethernet, not Wi-Fi. ... Method 3. Use Powerline adapters. ... Method 4. Change ISP. ... Method 5. Tweak router settings for quality of service. ... Method 6. Buy a new router.Aug 14, 2019

Document Summary

This article is written for a network administrator and team to setup and optimize a network for Blackboard Collaborate.

Information

To provide high quality sessions using Blackboard Collaborate, you need to set up your network so that Blackboard Collaborate can effectively communicate with our infrastructure hosted on Amazon Web Services (AWS).

Allow access

Collaborate needs full network access. If there are restrictions or filtering policies for users on your network, give network access to the following uniform resource identifiers (URIs) using port 443.

Set up outbound ports for media traffic

Update your firewalls to allow media traffic to flow to and from your institution.

Allowing access to IP addresses

The following IP addresses are for clients who need specific IPs to allow audio and video media traffic over UDP 50000, TCP 3478, or TLS 443. For example, using a split-tunnel VPN.

Why are custom roles and privileges important?

Customized roles and privileges enable your institution to have more granular control over the tools and workflows available to users. If your institution uses these, it is important to verify the following after upgrade:

What is a blackboard lab?

Blackboard uses a stable, generic lab for development and testing and understands that institutions develop environments specific to their needs. After each upgrade, Blackboard encourages you to test the items that are specific to your institution's environment.

What are some examples of third party tools?

Your institution should test all third party tools that are integrated with your Blackboard Learn system. Examples include collaboration tools and white board tools provided by a third-party vendor. Note that the only third-party tool that Blackboard tests is the basic integration of the Respondus lock-down browser.

What is system integration in Blackboard?

System integrations are a critical part of the Blackboard Learn environment, and it is important that they are verified with an upgrade. Part of this verification should include a review with vendors to ensure that the configuration is supported.

Testing Checklist

• Blackboard has provided the following checklist to help you test your institution's environment. This file allows you to track the recommended items to be tested and the results of that testing, as well as add additional items to the list. The following sections explain in detail exactly what Blackboard recommends that you test after an install or upgrade.

See more on help.blackboard.com

Platform Configuration and Environment

System Customizations

System Integrations

Critical Features and Workflows