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What is a blackboard?

Blackboard is a resource for online learning available to the entire CUNY community. Faculty members moving their course resources online are encouraged to read Teaching Remotely – Provide Your Course Resources Online, watch the Translating On-Campus to Distance Learning webinar, and the Blackboard Instructor User Guide first, ...

What time does Blackboard support?

Students and faculty with a pressing question regarding Blackboard use can call after hours support for assistance. This after hours service is available weeknights (between 8:00pm and 8:00am the next morning) and weekends (from Friday night at 8:00pm until Monday morning at 8:00am). After hours support is for help with using Blackboard ...

When will the Blackboard upgrade be completed?

CUNY CIS upgrades Blackboard annually at the end of December. The Fall 2020 Blackboard upgrade is scheduled to begin on Sunday, December 27th at 12:30 am and is expected to be completed by the close of business on Monday, December 28th.

Activate a Virtual Classroom in Minutes

To help you quickly transition your face-to-face classes, we’ve launched a new self-service portal enabling departments to order Blackboard Collaborate within minutes and turn on their virtual classrooms within a day. With simple, reliable collaboration tools, Blackboard Collaborate enables teaching and learning from anywhere.

Get the Training Needed to Scale Digital Teaching and Learning

To ease your transition to remote instruction, we are now providing educators with free 30-minute webinars for Blackboard Collaborate and Learn.

Create Accessible and Inclusive Online Content

To help meet unique learning needs and preferences, students can use our free File Transformer to convert digital course content into alternative formats. As your institution shifts to online instruction, delivering content that is inclusively designed and accessible is even more paramount.

Ensure Educators and Students Can Get the Technical Support They Need

To help you keep pace with increasing demand for support, our quick-to-implement IT Help Desk solutions expand your institution’s service capabilities and free up valuable resources for your support teams. With our Redundancy Model, you can leverage a short-term initiative that provides out-of-the-box support for students, faculty and staff.

Get Critical Information to Students with Quick Communications

To keep your campus regularly informed during this rapidly changing environment, our multi-modal (email, SMS, phone) outreach quickly disseminates key information to students, educators, and staff and points them to your campus resources – scaling the effectiveness of your teams.