"an unknown exception has occurred" blackboard collaborate

Why is my Blackboard Collaborate not working?

Try clearing your browser cache, and reloading the session. Restart your computer. Try using Firefox instead of Chrome. Try dialling into the session using your phone.

How do I fix Blackboard Collaborate connection?

Make sure the user has the most up to date version of their internet browser. Advise your users to deactivate browser add-ons and see if that fixes their issue. Clear browser cache and refresh browser. Clearing the browser cache allows Collaborate to download the necessary components again to run a session.

Why is Blackboard not working on Chrome?

Make sure that cookies from third parties are allowed. Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard, please check your browser settings to make sure you allow third party cookies.

Why is Blackboard Collaborate not working on my Mac?

If you do have the most recent version of Java installed, and Blackboard Collaborate is still not cooperating, the most likely fix is to clear your Java cache. These instructions are for Mac OS X 10.7. 3 and above. Step 1: Find the Java Control Panel.

How do I fix a Blackboard error?

Clearing Browser Cache and Cookies ​Copy & paste this link in your browser: chrome://settings/clearBrowserData. Check the boxes for "Browsing history, Cookies and other site data, and Cached images and files" Click "Clear Data" Completely close all tabs/windows and restart the browser.May 13, 2021

Why can't I share my screen on Blackboard?

Applications need to be open to share them. If the application isn't open, it won't appear as an option to share. Go to the Share Application/Screen button. Spacebar or select Share Application/Screen button to open an operating systems dialog window or Share Application/Screen panel in Collaborate.

Does Blackboard Collaborate work on Chrome?

Blackboard Collaborate is regularly certified against the following combinations of browsers and operating systems....Certified browsers and operating systems.BrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+3 more rows

What browser works best with Blackboard?

Certified browsers and operating systemsBrowserDesktopMobileGoogle ChromeWindows 10 & 11, macOS 10.14+Android 9+FirefoxWindows 10 & 11, macOS 10.14+Not supportedSafarimacOS 10.14+iOS 14+Microsoft Edge (Chromium)Windows, macOSAndroid, iOS

Does Blackboard work with Microsoft Edge?

The new Windows 10 browser, Microsoft Edge, is listed as being supported by Blackboard. At this time the GVSU Blackboard Support group recommends Firefox, Chrome or Safari. A list of Blackboard supported browsers can be found here.Jan 1, 2018

How do I get Blackboard Collaborate to work on my Mac?

If this is your first time using the Blackboard Collaborate Launcher: Download and install the launcher. If you installed Blackboard Collaborate Launcher: Open the meeting. collab file. If you installed the launcher but Blackboard Collaborate prompts you to download it: Select Launch Blackboard Collaborate now.

Can I use Blackboard Collaborate without a camera?

Select a Camera If only one video camera is installed on your computer, Blackboard Collaborate automatically uses it when you preview and transmit video. However, if you have more than one video input device on your computer, you can choose which device to use.

How do I allow screen sharing on Blackboard?

Click on the Privacy Tab and locate Screen Sharing on the left. Check the checkbox to allow Google Chrome or Firefox to share your screen. More information about this issue can be found at this link. You may need to reload your Collaborate session for the change to take effect.Sep 13, 2020