american blackboard help

What is blackboard help?

Blackboard Help provides support and guidance for educators from K-12 to higher education and professional education. The site lets you easily find help by product—and helps you find which product your school uses.

What is Blackboard Learning Services?

Blackboard’s Learning Services & Training team can support your training needs by ensuring that your faculty and staff have the skills to maximize their use of the technology in which you’ve invested. We offer online and onsite training courses with content for all of our platforms.

How to contact Blackboard Connect?

General Support. If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organization or visit their web site.

Sending Email Through Blackboard

Send Email allows users direct access to course participants and can also be accessed from the Tools box on the My Institution area.

How to participate in a Discussion Group

Now that many people have an instant messenger, a blog and email, people are sometimes unsure about good rules of conduct for academic discussion groups as compared to other forums. To help these students, and those who have never used a discussion group, we've brought together some suggestions for posting in Blackboard discussion groups.

Responding to Posts

It's called a discussion forum because people are actually supposed to discuss ideas! Clever, huh? That means it will only be useful if you respond to others, not just post your own messages. You will not get the best results or grades from this kind of communication if you don't react to your classmates.

How to Submit an Assignment

When you are working on assignments or tests that will be graded, first make sure that you are using Firefox as your web browser.

Available languages

Student and instructor content, as well as non-product content, may be available in the following languages depending on which markets the products are sold in.

Exceptions

The following content is available in English (en-us) and Spanish (es-es) only.

How do I find the new Learn help links?

We have compiled a list of updated URLs for the 30 most visited Learn and Collaborate help topics for instructors and students. This can help you update your links if you haven't done so.

Contact Your Account Representative

Interested in our products or services? We will connect you with you an expert to discuss your needs.

Educator Support

Access help and support information for teachers and instructors at K-12 schools, colleges and universities, and professional organizations.

Student Support

Access help and support information for students at K-12 schools, colleges and universities, and professional organizations.

General Support

Access individual product support as well as support for your specific role.

Blackboard Community

Engage with the global community of education professionals using Blackboard.